At a Glance
- Tasks: Answer calls, respond to emergencies, and provide support to residents.
- Company: Join a caring team at McCarthy House in Ringwood.
- Benefits: Earn £12.71 per hour with fantastic colleague benefits and career development.
- Other info: Work just 184 days a year with extended breaks for travel and relaxation.
- Why this job: Make a positive difference every day while enjoying flexible shifts.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 27000 £ per year.
Full time shifts: 8:30am - 8:00pm, 4 on 4 off
Part time shifts: 7:00am - 5:30pm OR 7:00am - 3:00pm, 4 on 4 off
Hourly rate: £12.71 per hour
Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator:
- Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls.
- Accurately logging each call and inputting information into our CRM call handling platform.
- Being an integral part of a supportive team that provides the best possible experience for Residents.
What we are looking for:
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
- Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving.
- Someone with an empathetic approach.
- Good standard of English and ability to enter data into systems accurately.
- Someone who can commit to 10+ hours a week.
As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours.
What you can expect in return:
- Competitive rates of pay, dependent on experience, typically £12.71 per hour.
- Fantastic Colleague benefits.
- Supportive and friendly team.
- Extensive training from initial induction and throughout your career.
- Career development opportunities.
- Safe, secure and contemporary offices based in Ringwood.
- Free on-site parking.
- Rewarding work; you'll be making a positive difference every day.
Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!). This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.
Locations
Careline Call Operator - Day shifts in Hampshire, Ringwood employer: Careline Support
Join our dedicated team at McCarthy House in Ringwood, where your role as a Careline Call Operator allows you to make a meaningful impact on the lives of our Residents. Enjoy competitive pay, extensive training, and a supportive work culture that prioritises employee growth and well-being, all while benefiting from a flexible 4-on, 4-off shift pattern that offers ample time for personal pursuits. With free on-site parking and a friendly atmosphere, this is an excellent opportunity for those looking to contribute positively while enjoying a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Careline Call Operator - Day shifts in Hampshire, Ringwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McCarthy House and what they stand for. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Careline Call Operator, you'll need to be calm and clear under pressure. Try role-playing common scenarios with a friend to get comfortable with responding to emergencies and logging calls.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've helped others in previous roles. Whether it was in retail or hospitality, demonstrating your caring nature can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Careline Call Operator - Day shifts in Hampshire, Ringwood
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can connect with our Residents.
Tailor Your Experience:Make sure to highlight any customer service experience you have, whether it’s from call centres, retail, or hospitality. We love seeing how your background fits with what we do, so be specific about your skills and how they relate to the role of a Call Operator.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors – we want to see your best work!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Careline Support
✨Know the Role Inside Out
Before your interview, make sure you understand what a Careline Call Operator does. Familiarise yourself with the responsibilities like answering calls, logging information, and providing support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service experience is key, think of specific examples from your past roles where you've excelled in this area. Whether it’s from call centres, retail, or hospitality, be ready to share how you handled difficult situations and provided excellent service.
✨Demonstrate Empathy and Problem-Solving
As a Call Operator, you'll need to be calm in crises and have an empathetic approach. Prepare to discuss scenarios where you’ve had to think on your feet and show compassion. This will highlight your suitability for the role and your ability to connect with residents.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
