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- Tasks: As a Call Operator, you'll answer calls and respond to emergencies while logging information accurately.
- Company: Join a supportive team dedicated to providing the best experience for Residents.
- Benefits: Enjoy competitive pay, fantastic colleague benefits, extensive training, and career development opportunities.
- Why this job: Make a positive difference every day in a role that values empathy and communication.
- Qualifications: Customer service experience and excellent communication skills are essential; flexibility and problem-solving are key.
- Other info: Commit to 10+ hours a week with various shift options available.
Do you want a role where you can make a difference? What you\’ll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice. Accurately logging each call and inputting information into our CRM call handling platform Being an integral part of a supportive team that provides the best possible experience for Residents What we are looking for Customer service experience whether that be from call centres, retail, hospitality, or the care sector Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving Someone with an empathetic approach Good standard of English and ability to enter data into systems accurately Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours What you can expect in return Competitive rates of pay, dependent of experience, typically £12.12 per hour Fantastic Colleague benefits Supportive and friendly team Extensive training from initial induction and throughout your career Career development opportunities Safe, secure and contemporary offices based…
Call Operator employer: Careline Support
Contact Detail:
Careline Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Operator
✨Tip Number 1
Familiarize yourself with common emergency situations and how to handle them. This will not only boost your confidence during the interview but also show that you understand the importance of the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to convey information clearly and empathetically is crucial for a Call Operator.
✨Tip Number 3
Research our company values and mission. Understanding what we stand for will help you align your answers during the interview and demonstrate your commitment to making a difference.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences. Think of specific examples where you handled difficult situations or provided exceptional support, as this will highlight your suitability for the role.
We think you need these skills to ace Call Operator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any customer service experience you have, whether it's from call centers, retail, hospitality, or the care sector. This will show that you understand the importance of providing excellent service.
Showcase Communication Skills: In your application, demonstrate your excellent communication skills. You can do this by providing examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
Emphasize Empathy and Problem-Solving: Since the role requires an empathetic approach, include instances where you've shown empathy in your past experiences. Also, highlight your problem-solving abilities, particularly in crisis situations.
Be Clear About Availability: Clearly state your availability in your application. Since the position requires a commitment of 10+ hours a week, mentioning your flexibility with shifts will make you a more attractive candidate.
How to prepare for a job interview at Careline Support
✨Show Your Empathy
As a Call Operator, you'll be dealing with residents who may be in distress. Make sure to demonstrate your empathetic approach during the interview. Share examples of how you've handled sensitive situations in the past.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Be prepared to discuss your previous customer service experience and how you effectively communicated with clients or customers in various settings.
✨Demonstrate Problem-Solving Abilities
The ability to stay calm in a crisis and solve problems is crucial. Think of specific instances where you successfully resolved an issue under pressure and be ready to share those stories.
✨Familiarize Yourself with CRM Systems
Since you'll be inputting information into a CRM call handling platform, it’s beneficial to mention any experience you have with similar systems. If you don’t have direct experience, express your willingness to learn quickly.
