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- Tasks: Answer calls, respond to emergencies, and provide support to residents.
- Company: Join a caring team at McCarthy House in Ringwood.
- Benefits: Earn £12.50 per hour plus night shift allowance and enjoy fantastic colleague benefits.
- Other info: Work just 184 days a year with opportunities for career development.
- Why this job: Make a positive difference every day while enjoying flexible shifts.
- Qualifications: Customer service experience and excellent communication skills required.
Hours: 8:00pm - 7:15am, 4 on 4 off rota pattern
Hourly rate: £12.50 per hour + £1.50 per hour night shift allowance
Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator:
- Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
- Accurately logging each call and inputting information into our CRM call handling platform.
- Being an integral part of a supportive team that provides the best possible experience for Residents.
What we are looking for:
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
- Excellent communication skills.
- Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving.
- Someone with an empathetic approach.
- Good standard of English and ability to enter data into systems accurately.
- Someone who can commit to 10+ hours a week.
As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours.
What you can expect in return:
- Competitive rates of pay.
- Fantastic Colleague benefits.
- Supportive and friendly team.
- Extensive training from initial induction and throughout your career.
- Career development opportunities.
- Safe, secure and contemporary offices based in Ringwood.
- Free on-site parking.
- Rewarding work; you'll be making a positive difference every day.
Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!). This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.
Careline Call Operator - Night Shift in Southampton employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Careline Call Operator - Night Shift in Southampton
✨Tip Number 1
Get to know the company! Research McCarthy House and understand their values and mission. This will help you tailor your conversation during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be answering calls from residents, it’s crucial to sound friendly and calm. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready for situational questions! Think about past experiences where you’ve handled emergencies or difficult situations. We want to hear how you stayed calm and solved problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Careline Call Operator - Night Shift in Southampton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, this role is all about connecting with people.
Tailor Your Experience: Make sure to highlight any customer service experience you have, whether it’s from call centres, retail, or hospitality. We’re looking for those skills that show you can handle calls calmly and effectively, so relate your past roles to what we do here.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points if necessary, especially when listing your skills or experiences, so we can quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Careline Support Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Careline Call Operator does. Familiarise yourself with the responsibilities like handling emergencies and providing support to residents. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service experience is key, think of specific examples from your past roles where you’ve excelled in communication or problem-solving. Be ready to share these stories during the interview to highlight your suitability for the position.
✨Stay Calm Under Pressure
As a Call Operator, you’ll need to remain calm in crisis situations. Prepare for potential scenario-based questions where you might have to explain how you would handle an emergency call. Practising these responses can help you feel more confident.
✨Emphasise Your Empathy
This role requires a compassionate approach, so be sure to convey your empathetic nature. Share experiences where you’ve provided emotional support or understanding to others, as this will resonate well with the interviewers looking for the right fit for their team.