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- Tasks: Provide friendly telephone support to retired homeowners in various situations.
- Company: Careline Support Ltd, a modern and supportive call handling team.
- Benefits: Competitive salary, career development, on-site training, and free parking.
- Why this job: Make a real difference in people's lives every day while gaining valuable experience.
- Qualifications: Excellent customer service skills and a calm, empathetic approach.
- Other info: Join a dynamic team in bright offices with great career growth opportunities.
The predicted salary is between 22000 - 30800 £ per year.
Location: Office based in Ringwood, Hampshire
Salary: From £22,000 per annum, dependent on experience
Hours: 37.5 hours per week
Shift patterns: Mix of earlies 06:30-14:30, days 09:00-17:00 and lates 14:30-22:30, to include every other weekend on the roster
We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for personable, motivated and diligent people to join our amazing team in Ringwood.
Why work for us?
- Fantastic Colleague Benefits
- Supportive and friendly team
- ‘On the job’ training from your initial induction and throughout your time with Careline
- Career development opportunities
- Bright, contemporary offices based in Ringwood
- Free on-site parking
- Rewarding work; you’ll be making a positive difference every day
By joining Careline Support Ltd you will gain valuable work experience and skills with a respected company, excellent for long-term career aspirations!
What does the role involve?
- Telephone-based customer support, including:
- Taking incoming calls from retired Homeowners, responding to a variety of situations including emergencies (e.g. accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
- Logging each call in our CRM system ensuring information is accurately recorded every time.
- Remaining alert to ensure you are ready and available for your next customer.
- Providing a friendly and responsive approach to every call. No sales, just great customer service!
About you
We are looking for people with excellent customer service skills with experience of call centres, retail, hospitality, care sector or similar backgrounds. You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense! You’ll demonstrate an excellent telephone manner, with a good standard of written and spoken English and good IT skills.
There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.
Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty
Who are we?
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.
How to join us
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today and find your calling!
Customer Service Advisor in Ringwood employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Ringwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Careline Support Ltd. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephone-based customer support, try doing mock calls with friends or family. Focus on being friendly, calm, and clear – it’ll make a world of difference when you’re on the line with real customers.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of times you've helped someone in a tough situation. This will highlight your ability to stay calm and supportive, which is key for a Customer Service Advisor at Careline.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our amazing team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Ringwood
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience in call centres or similar fields, and showcase your excellent communication skills. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for Careline Support Ltd.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like our customer service!
How to prepare for a job interview at Careline Support Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Careline Support Ltd's values: Trust, Openness, Respect, Communication, and Honesty. Think about how your personal experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare specific examples from your past experiences in call centres, retail, or hospitality where you provided exceptional service. Highlight situations where you remained calm under pressure or turned a negative experience into a positive one.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions if needed. This will not only show your communication skills but also your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and empathy. Think of potential emergencies you might encounter in the role and how you would handle them. Being able to articulate your thought process will demonstrate your readiness for the challenges of the job.
