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- Tasks: Provide telephone support to clients during night shifts, ensuring calm and effective communication.
- Company: Careline Support Ltd offers essential telephone support services to over 10,000 homeowners across the UK.
- Benefits: Enjoy 30 days holiday, free on-site parking, and extensive training with career development opportunities.
- Why this job: Make a positive impact every night while working in a supportive and friendly team environment.
- Qualifications: Great customer service skills, good English and IT proficiency, and a calm demeanour under pressure.
- Other info: Work from modern offices in Ringwood with no sales involved, just pure customer service.
The predicted salary is between 24000 - 33600 £ per year.
Location: Office based in Ringwood, Hampshire
Salary: From £24,000 per annum, pro rata, inclusive of night enhancement, dependent on experience
Hours: Part-time, 28 hours per week
Shifts: 22:30-06:30, rotating as 4 on / 4 off. Rota includes Bank Holidays which are given back as additional leave days.
Due to the fantastic success of Careline Support Ltd, we are delighted to be expanding our team in Ringwood by extending our opening hours to provide 24/7 wrap around, telephone-based customer service for our retired Homeowners and other clients at their time of need. We are recruiting for personable and diligent ‘night-owls’ to join our call centre team to provide direct telephone support throughout the night.
If you’re looking for night-time hours and can do a fantastic job of staying calm under pressure whilst listening, offering reassurance and taking responsive action, we want to hear from you.
About you
- You’ll be a ‘night owl’ happy to work between 10.30pm and 6.30am
- We are looking for people with great customer service experience and relevant skills from all backgrounds and in particular, emergency call centres
- You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
- A good standard of English and IT skills is essential
Why work for us?
- 30 days holiday inclusive of Bank Holidays, pro rata
- Safe, secure and contemporary offices based in Ringwood
- Free on-site parking
- Fantastic Colleague Benefits (eye care, reward schemes, life assurance, pension)
- Supportive and friendly team
- Free tea and coffee (as much as you can drink!)
- Extensive training from your initial induction and throughout your career
- Career development opportunities
- Rewarding work; you’ll be making a positive difference on every call
- No sales, just great customer service!
More about us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments. There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd every day.
Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty
How to join us
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
Part-time Night Customer Service Advisors employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Night Customer Service Advisors
✨Tip Number 1
Familiarise yourself with the specific needs of Careline Support Ltd. Understand their commitment to providing exceptional customer service, especially during night shifts. This will help you tailor your approach when discussing your experience in customer service.
✨Tip Number 2
Highlight any previous experience you have in emergency call centres or similar environments. Be ready to share examples of how you've handled stressful situations and provided reassurance to customers, as this is crucial for the role.
✨Tip Number 3
Demonstrate your ability to work flexible hours. Since the role requires working from 10:30 pm to 6:30 am, be prepared to discuss your availability and willingness to adapt to a rotating shift pattern.
✨Tip Number 4
Showcase your communication skills by preparing to engage in a mock call scenario. Practice active listening and responding calmly to hypothetical customer queries, as this will reflect your suitability for the role during the interview process.
We think you need these skills to ace Part-time Night Customer Service Advisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in emergency call centres. Emphasise skills like communication, empathy, and resilience, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to stay calm under pressure. Mention specific examples from your past experiences that demonstrate your suitability for the night shifts.
Highlight Relevant Skills: In your application, clearly outline your IT skills and proficiency in English. These are essential for the role, so make sure they stand out to the hiring team.
Showcase Your Availability: Since the position requires working night shifts, explicitly state your availability for the hours mentioned (22:30-06:30). This will reassure the employer of your commitment to the role.
How to prepare for a job interview at Careline Support Ltd
✨Show Your Night Owl Spirit
Since this role requires working night shifts, express your enthusiasm for being a 'night owl'. Share any previous experiences that highlight your ability to thrive during late hours and how you manage your energy levels.
✨Demonstrate Empathy and Listening Skills
As a customer service advisor, you'll need to be a great listener. Prepare examples of past situations where you successfully handled customer concerns with empathy and understanding, especially in high-pressure scenarios.
✨Highlight Relevant Experience
Careline Support Ltd values experience in customer service, particularly in emergency call centres. Be ready to discuss your relevant background and how it has equipped you with the skills needed for this role.
✨Familiarise Yourself with Company Values
Understanding the company's values—Trust, Openness, Respect, Communication, and Honesty—is crucial. During the interview, relate your personal values to theirs and explain how you embody these principles in your work.
