Part-time Customer Service Advisor
Part-time Customer Service Advisor

Part-time Customer Service Advisor

Ringwood Part-Time 16000 - 24000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Handle incoming calls, assist retired homeowners, and log details accurately.
  • Company: Careline Support Ltd provides vital support to over 10,000 retired homeowners across the UK.
  • Benefits: Enjoy a competitive salary, flexible shifts, free tea and coffee, and career development opportunities.
  • Why this job: Make a positive impact daily while working in a supportive and friendly team environment.
  • Qualifications: Customer service experience is essential; good communication and IT skills required.
  • Other info: Join a modern office in Ringwood with free on-site parking and extensive training provided.

The predicted salary is between 16000 - 24000 £ per year.

  • Location: Ringwood, Hampshire – office based
  • Salary:From £20,000 per annum, pro rata, dependent on experience, plus Company benefits
  • Hours: Part-time opportunities from 15 hours per week
  • Shifts: Operational hours are between 06:30-22:30, covering early and late shifts, inclusive of alternate weekends
  • We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team full-time.

    Why work for us?

    • Competitive salary starting from £20,000 per annum, pro rata, negotiable depending on experience (£10.25 per hour)

    • Fantastic Colleague Benefits
    • Variety of shifts to fit with your lifestyle
    • Supportive and friendly team
    • Free tea and coffee (as much as you can drink!)
    • Extensive training from your initial induction and throughout your career
    • Career development opportunities
    • Bright, contemporary offices based in Ringwood
    • Free on-site parking
    • Rewarding work; you’ll be making a positive difference every day
    • And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations!

    What does the role involve?

    • You’ll be taking incoming calls from retired Homeowners, responding to a variety of situations including emergencies (eg, accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice
    • Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times
    • Remaining alert to ensure you are ready and available for your next customer.
    • A flexible, friendly and responsive approach is essential.

    No sales, just great customer service!

    About you

    We are looking for people with customer service experience, for example, from call centres, retail, hospitality or the care sector
    You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
    A good standard of English and IT skills is essential

    There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

    Company Values – TORCH – Trust – Openness – Respect – Communication – Honesty

    Who are we?

    Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

    How to join us

    We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today and find your calling!

    We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our .

    Part-time Customer Service Advisor employer: Careline Support Ltd

    Careline Support Ltd is an exceptional employer located in the vibrant town of Ringwood, offering a supportive and friendly work environment where you can truly make a difference in people's lives. With competitive salaries, flexible part-time hours, extensive training, and clear career development opportunities, we prioritise employee growth and well-being. Join our dedicated team and enjoy the benefits of working in modern offices with free on-site parking and a culture that values trust, openness, and respect.
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    Contact Detail:

    Careline Support Ltd Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Part-time Customer Service Advisor

    ✨Tip Number 1

    Familiarise yourself with Careline Support Ltd's values, especially their focus on Trust, Openness, Respect, Communication, and Honesty. During any interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.

    ✨Tip Number 2

    Highlight your customer service experience by preparing specific examples of situations where you provided exceptional support. This could be from previous roles in call centres, retail, or hospitality, showcasing your ability to remain calm and empathetic in challenging situations.

    ✨Tip Number 3

    Be ready to discuss your flexibility regarding shift patterns, as the role requires covering various hours, including weekends. Showing that you are adaptable and willing to work different shifts can set you apart from other candidates.

    ✨Tip Number 4

    Research common scenarios that might arise in a customer service role, particularly those involving emergencies. Being prepared to discuss how you would handle such situations can demonstrate your readiness for the role and your commitment to providing excellent service.

    We think you need these skills to ace Part-time Customer Service Advisor

    Customer Service Experience
    Excellent Communication Skills
    Empathy and Compassion
    Active Listening
    Problem-Solving Skills
    Calmness Under Pressure
    Flexibility and Adaptability
    Attention to Detail
    IT Proficiency
    CRM System Knowledge
    Reliability
    Resilience
    Common Sense

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially from call centres, retail, or hospitality. Emphasise skills like communication, empathy, and problem-solving that align with the role.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Careline Support Ltd. Mention specific reasons why you want to work there, such as their commitment to making a difference in people's lives.

    Highlight Relevant Skills: In your application, clearly outline your IT skills and any experience with CRM systems. Mention your ability to remain calm in crises and your flexible approach to customer service.

    Showcase Company Values: Familiarise yourself with Careline's values (Trust, Openness, Respect, Communication, Honesty) and reflect these in your application. Use examples from your past experiences that demonstrate how you embody these values.

    How to prepare for a job interview at Careline Support Ltd

    ✨Show Your Customer Service Skills

    Make sure to highlight your previous customer service experience during the interview. Whether it's from call centres, retail, or hospitality, share specific examples of how you've handled difficult situations and provided excellent service.

    ✨Demonstrate Empathy and Communication

    Since the role involves speaking with retired homeowners, it's crucial to show that you can communicate effectively and empathetically. Practice active listening and be prepared to discuss how you would handle sensitive situations with care.

    ✨Familiarise Yourself with the Company Values

    Careline Support Ltd values Trust, Openness, Respect, Communication, and Honesty (TORCH). Be ready to discuss how these values resonate with you and how you can embody them in your role as a Customer Service Advisor.

    ✨Prepare for Scenario-Based Questions

    Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think of examples where you've successfully navigated emergencies or challenging customer interactions, and be ready to share those stories.

    Part-time Customer Service Advisor
    Careline Support Ltd
    Location: Ringwood
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