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- Tasks: Provide emergency assistance and customer support via phone to retired homeowners.
- Company: Careline Support Ltd offers vital telephone support to over 10,000 retirees across the UK.
- Benefits: Enjoy 22 days holiday, on-site training, free parking, and health screenings every three years.
- Why this job: Make a positive impact daily while gaining valuable skills in a supportive team environment.
- Qualifications: A friendly manner, calm under pressure, and some experience in customer service are preferred.
- Other info: Work nights with a flexible rota, including weekends and holidays, for £13.70 per hour.
Known internally as Part-time Careline Operator
About the role
Our Part-time Call Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.
You will work as part of the team, providing telephone-based customer support with responsibilities including:
About you
As a Call Operator, you will be able to:
Your rewards
By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!
Company Values – TORCH – Trust – Openness – Respect – Communication – Honesty
About us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
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Part-time Call Operator (Nights) employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Call Operator (Nights)
✨Tip Number 1
Familiarise yourself with the types of emergencies that the role covers. Understanding common scenarios, such as medical emergencies or fire alarms, will help you respond confidently during the interview.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will help you develop a warm and friendly tone, which is crucial for this position.
✨Tip Number 3
Research Careline Support Ltd and their values, especially their commitment to trust and communication. Being able to discuss how your personal values align with theirs can make a strong impression.
✨Tip Number 4
Prepare examples from your past experiences where you've demonstrated calmness under pressure. This will showcase your ability to handle crisis situations effectively, which is essential for a Call Operator.
We think you need these skills to ace Part-time Call Operator (Nights)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Part-time Call Operator. Highlight your relevant experience in customer service and any specific skills that match the role.
Tailor Your CV: Customise your CV to reflect your experience in telephone-based customer support. Emphasise your ability to remain calm under pressure and your excellent communication skills, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the importance of customer service. Mention your familiarity with IT systems and your ability to learn quickly, as these are key attributes for the role.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which is essential for a role that involves communication.
How to prepare for a job interview at Careline Support Ltd
✨Show Your Warmth
As a Call Operator, you'll need to display a friendly and warm telephone manner. During the interview, make sure to convey your approachable personality and demonstrate how you can provide reassurance to callers in distress.
✨Stay Calm Under Pressure
The role involves handling emergencies, so it's crucial to show that you can remain calm in crisis situations. Prepare examples from your past experiences where you've successfully managed stressful scenarios, highlighting your ability to think clearly and act decisively.
✨Familiarise Yourself with IT Systems
Since the job requires using CRM systems, it’s beneficial to showcase your comfort with technology. If you have experience with similar systems, mention it. If not, express your eagerness to learn and adapt quickly to new IT tools.
✨Emphasise Customer Service Skills
This position is all about providing excellent customer service. Be ready to discuss your previous roles in customer service environments, focusing on how you prioritised customer needs and maintained a 'customer first' approach in your interactions.
