At a Glance
- Tasks: Provide emergency assistance and customer support via phone to retired homeowners.
- Company: Careline Support Ltd offers vital telephone support to over 10,000 retirees across the UK.
- Benefits: Enjoy 22 days holiday, on-site training, free parking, and health screenings every three years.
- Other info: Work nights with a flexible rota, including weekends and holidays, for £13.70 per hour.
- Why this job: Make a positive impact daily while gaining valuable skills in a supportive team environment.
- Qualifications: A friendly manner, calm under pressure, and some experience in customer service are preferred.
Social network you want to login/join with:
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Client:
Careline Support Ltd
Location:
Ringwood, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b858de3ac691
Job Views:
13
Posted:
18.06.2025
Expiry Date:
02.08.2025
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Job Description:
Known internally as Part-time Careline Operator
- Location: Office based inRingwood, Hampshire
- Hours: 26.25hours per week,covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)
- Shifts: 10:30pm - 6.30am, occasional flexibility required to cover absence
- Pay rate: From £13.70 per hour (inclusive of shift allowance), depending on experience
About the role
Our Part-time Call Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.
You will work as part of the team, providing telephone-based customer support with responsibilities including:
- Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
- Logging each call in our CRM system ensuring information is accurately recorded.
- Providing a friendly, responsive, and attentive approach on every call.
About you
As a Call Operator, you will be able to:
- Display a warm and friendly telephone manner.
- Be calm in a crisis situation and work well under pressure.
- Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
- Demonstrate a high standard of written and spoken English.
- As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
- It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.
Your rewards
- Annual holiday of 22 days per annum, pro rata
- Supportive and friendly team
- ‘On the job’ training from your initial induction and throughout your time with Careline
- Bright, contemporary offices based in Ringwood.
- Free on-site parking
- Rewards for colleague referrals
- John Lewis vouchers for expectant Mums and Dads
- Health screening every 3 years
- Life assurance 1 x salary
- Rewarding work; you’ll be making a positive difference every day
By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!
Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty
About us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
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#J-18808-LjbffrPart-time Call Operator (Nights) employer: Careline Support Ltd
Careline Support Ltd is an exceptional employer located in the picturesque town of Ringwood, offering a supportive and friendly work environment for our Part-time Call Operators. With a commitment to employee growth through comprehensive training and a focus on work-life balance, we provide rewarding opportunities to make a positive impact on the lives of retired homeowners. Enjoy benefits such as generous holiday allowances, health screenings, and a vibrant office culture that values trust, openness, and communication.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Call Operator (Nights)
✨Tip Number 1
Familiarise yourself with the types of emergencies you might encounter as a Call Operator. Understanding common scenarios can help you respond more effectively during the interview and demonstrate your ability to stay calm under pressure.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will help you refine your communication skills and ensure you come across as warm and friendly, which is crucial for this role.
✨Tip Number 3
Research Careline Support Ltd and their values, especially their commitment to customer service. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience in fast-paced environments. Think of specific examples where you've successfully handled stressful situations, as this will showcase your ability to thrive in the role of a Call Operator.
We think you need these skills to ace Part-time Call Operator (Nights)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Part-time Call Operator. Tailor your application to highlight relevant experiences that demonstrate your ability to handle emergency situations and provide excellent customer service.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in telephone-based customer service or fast-paced environments. Use specific examples to showcase your calmness under pressure and your warm telephone manner.
Showcase Communication Skills:Since the role requires a high standard of written and spoken English, ensure your application is free from grammatical errors. Use clear and concise language to convey your points effectively.
Express Your Motivation:In your cover letter, express why you want to work for Careline Support Ltd and how you align with their values of Trust, Openness, Respect, Communication, and Honesty. Show enthusiasm for making a positive difference in the lives of retired homeowners.
How to prepare for a job interview at Careline Support Ltd
✨Show Your Warmth
As a Call Operator, you'll need to display a friendly and warm telephone manner. During the interview, make sure to convey your approachable personality and demonstrate how you can provide reassurance to callers.
✨Stay Calm Under Pressure
The role involves handling emergencies, so it's crucial to show that you can remain calm in crisis situations. Prepare examples from your past experiences where you've successfully managed stressful scenarios.
✨Familiarise Yourself with IT Systems
Since the job requires using CRM systems, it’s beneficial to highlight any previous experience with similar technology. If you’re not familiar, consider brushing up on basic CRM functionalities before the interview.
✨Emphasise Customer Service Skills
Demonstrate your understanding of excellent customer service by sharing specific examples of how you've prioritised customer needs in past roles. This will align well with the company's 'customer first' approach.
