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- Tasks: Provide emergency assistance and customer support via phone to retired homeowners.
- Company: Careline Support Ltd offers vital telephone support to over 10,000 retirees across the UK.
- Benefits: Enjoy flexible hours, free parking, health screenings, and rewards for referrals.
- Why this job: Make a positive impact daily while gaining valuable skills in a supportive environment.
- Qualifications: Warm telephone manner, calm under pressure, and customer service experience preferred.
- Other info: Opportunities for advancement to Senior Operator roles available.
Location: Office based in Ringwood, Hampshire
Hours: 22.5 or 30 hours per week, worked as 3 or 4 days per week, to include rostered weekends and Bank Holidays (including Christmas period on the rota)
Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), rolling rota
Salary: From £11.28 per hour, depending on experience, to be discussed at interview
About the role
Our Careline Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK. As a Part-time Careline Operator, you will work as part of the team, providing telephone-based customer support with responsibilities including:
- Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
- Logging each call in our CRM system ensuring information is accurately recorded.
- Providing a friendly, responsive, and attentive approach on every call.
About you
As a Part-time Careline Operator, you will be able to:
- Display a warm and friendly telephone manner.
- Be calm in a crisis situation and work well under pressure.
- Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
- Demonstrate a high standard of written and spoken English.
As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach. It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments. Opportunities for Senior Operators with call centre experience are also available.
Your rewards
- Annual holiday of 22 days per annum, pro rata for part-time
- Supportive and friendly team
- ‘On the job’ training from your initial induction and throughout your time with Careline
- Bright, contemporary offices based in Ringwood.
- Free on-site parking
- Rewards for colleague referrals
- John Lewis vouchers for expectant Mums and Dads
- Health screening every 3 years
- Life assurance 1 x salary
- Rewarding work; you’ll be making a positive difference every day
By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!
Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty
About us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
Part-time Call Operator employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Call Operator
✨Tip Number 1
Familiarise yourself with the types of emergencies that Careline Operators handle. Understanding scenarios like medical emergencies or fire alarms will help you demonstrate your ability to stay calm under pressure during the interview.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will help you develop a warm and friendly approach, which is crucial for providing reassurance to callers.
✨Tip Number 3
Research the company values of Careline Support Ltd, particularly their emphasis on Trust, Openness, Respect, Communication, and Honesty. Be prepared to discuss how you embody these values in your customer service approach.
✨Tip Number 4
If you have experience with CRM systems or customer databases, be ready to share specific examples of how you've used these tools in previous roles. This will show your technical proficiency and readiness to embrace new IT systems.
We think you need these skills to ace Part-time Call Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Part-time Careline Operator. Tailor your application to highlight relevant experiences that demonstrate your ability to handle emergency situations and provide excellent customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly in telephone-based roles. Highlight any relevant skills such as calmness under pressure, IT proficiency, and communication abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences to illustrate how you embody the qualities they are looking for, such as a warm telephone manner and crisis management skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A high standard of written English is essential for this role, so make sure your application reflects that.
How to prepare for a job interview at Careline Support Ltd
✨Show Your Warmth
As a Part-time Careline Operator, you'll need to display a warm and friendly telephone manner. During the interview, make sure to convey your approachable personality and demonstrate how you can provide reassurance to callers.
✨Stay Calm Under Pressure
The role involves handling emergency situations, so it's crucial to show that you can remain calm in a crisis. Prepare examples from your past experiences where you've successfully managed stressful situations or provided support during emergencies.
✨Familiarise Yourself with IT Systems
Since the job requires embracing new IT systems, it’s a good idea to brush up on any relevant technical skills before the interview. Be ready to discuss your experience with customer databases or any similar systems you've used in previous roles.
✨Emphasise Customer Service Skills
Highlight your understanding of excellent customer service and a 'customer first' approach. Prepare to share specific examples of how you've gone above and beyond for customers in past roles, as this will resonate well with the company's values.
