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For Companies At a Glance
- Tasks: Provide emergency assistance and customer support via phone calls.
- Company: Careline Support Ltd helps over 10,000 retired homeowners live safely and securely.
- Benefits: Enjoy 22 days holiday, on-site training, free parking, and health screenings.
- Why this job: Make a positive impact daily while gaining valuable skills in a supportive team.
- Qualifications: Warm telephone manner, calm under pressure, and good customer service skills required.
- Other info: Work shifts from 15:00 to 20:00, including weekends and bank holidays.
Known internally as Part-time Careline Operator
About the role
Our Careline / Call Centre Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.
As a Part-time Careline Operator, you will work as part of the call centre team, providing telephone-based customer support with responsibilities including:
About you
As a Part-time Careline / Call Centre Operator, you will be able to:
Your rewards
By joining Careline, you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!
Company Values – TORCH – Trust – Openness – Respect – Communication – Honesty
About us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
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Part-time Call Centre Operator employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Call Centre Operator
✨Tip Number 1
Familiarise yourself with the types of calls you might receive as a Part-time Call Centre Operator. Understanding emergency situations and how to respond can give you an edge during the interview.
✨Tip Number 2
Practice your telephone manner by role-playing with friends or family. This will help you develop a warm and friendly approach, which is crucial for this role.
✨Tip Number 3
Research Careline Support Ltd and their values. Being able to discuss how your personal values align with theirs during the interview can demonstrate your commitment to their mission.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to remain calm under pressure. This is a key quality they are looking for in a candidate.
We think you need these skills to ace Part-time Call Centre Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Part-time Call Centre Operator. Highlight your relevant experience in customer service and any specific skills that match the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the position. Emphasise your ability to handle emergency situations, your calmness under pressure, and your excellent communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the importance of customer service. Mention your familiarity with IT systems and your ability to learn quickly, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Careline Support Ltd
✨Show Your Warmth
As a Part-time Call Centre Operator, it's crucial to display a warm and friendly telephone manner. During the interview, practice speaking in a calm and reassuring tone, as this will reflect your ability to connect with callers who may be in distress.
✨Demonstrate Crisis Management Skills
Prepare examples of how you've handled stressful situations in the past. The interviewer will want to know that you can remain calm under pressure, especially when dealing with emergencies or urgent calls.
✨Familiarise Yourself with IT Systems
Since the role involves using CRM systems, it’s beneficial to show your willingness to learn new technologies. Mention any previous experience with customer databases or similar software during the interview to highlight your adaptability.
✨Emphasise Customer Service Experience
Highlight any relevant experience in telephone-based or fast-paced customer service environments. Discuss how you prioritise a 'customer first' approach and provide examples of how you've gone above and beyond for customers in the past.
