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- Tasks: Provide emergency assistance and customer support via phone calls.
- Company: Careline Support Ltd helps retired homeowners live safely and securely.
- Benefits: Enjoy 22 days holiday, on-site training, and free parking.
- Why this job: Make a positive impact while gaining valuable skills in a supportive team.
- Qualifications: Friendly phone manner and some customer service experience preferred.
- Other info: Work shifts from 15:00 to 20:00, including weekends and bank holidays.
Known internally as Part‑time Careline Operator
Job Details
- Location: Call Centre based in Ringwood, Hampshire (you will work on site)
- Shifts required: 15:00 to 20:00, worked as 4 shifts on and 4 shifts off. Includes weekends and Bank holidays on the roster.
- Salary: Circa £22-23,000 per annum, pro rata for part‑time (from £11.28 per hour).
About the Role
Our Careline / Call Centre Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.
As a Part‑time Careline Operator, you will work as part of the call centre team, providing telephone‑based customer support with responsibilities including:
- Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls, or speaking to people keen to hear a friendly voice.
- Logging each call in our CRM system ensuring information is accurately recorded.
- Providing a friendly, responsive, and attentive approach on every call.
About you
As a Part‑time Careline / Call Centre Operator, you will be able to:
- Display a warm and friendly telephone manner.
- Be calm in a crisis situation and work well under pressure.
- Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
- Demonstrate a high standard of written and spoken English.
- As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
- It is desirable to have a degree of experience in telephone‑based or fast‑paced customer service environments.
Your rewards
- Annual holiday of 22 days per annum, inclusive of Bank Holidays.
- Supportive and friendly team.
- ‘On the job’ training from your initial induction and throughout your time with Careline.
- Career development opportunities.
- Bright, contemporary offices based in Ringwood.
- Free on‑site parking.
- Group pension scheme.
- Eye care vouchers.
- Rewards for colleague referrals.
- John Lewis vouchers for expectant Mums and Dads.
- Health screening every 3 years.
- Life assurance 1 × salary.
- Rewarding work; you’ll be making a positive difference every day.
By joining Careline, you will gain valuable skills and work experience with a respected company…excellent for long‑term career aspirations!
Company Values – TORCH – Trust – Openness – Respect – Communication – Honesty
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first‑class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no‑one is left alone in an emergency.
About us
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
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Part-time Call Centre Operator employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Call Centre Operator
✨Tip Number 1
Familiarise yourself with the types of calls you might receive as a Part-time Call Centre Operator. Understanding common scenarios, such as medical emergencies or security issues, will help you respond confidently and effectively during the interview.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will help you develop a warm and friendly tone, which is crucial for providing reassurance to callers in potentially stressful situations.
✨Tip Number 3
Research Careline Support Ltd and their values, particularly their commitment to trust, openness, and communication. Being able to articulate how your personal values align with theirs can set you apart during the interview process.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your ability to stay calm under pressure and provide excellent customer service. Specific anecdotes will showcase your skills and make a lasting impression on the hiring team.
We think you need these skills to ace Part-time Call Centre Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Part-time Call Centre Operator. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or call centre roles. Emphasise your ability to remain calm under pressure and your excellent communication skills, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the importance of customer support. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Careline Support Ltd
✨Show Your Warmth
As a Part-time Call Centre Operator, it's crucial to display a warm and friendly telephone manner. Practice your tone and ensure you come across as approachable and caring during the interview.
✨Demonstrate Calmness Under Pressure
Prepare examples of how you've handled stressful situations in the past. The role requires you to be calm in crises, so showcasing your ability to maintain composure will impress the interviewers.
✨Familiarise Yourself with IT Systems
Since the job involves using CRM systems, brush up on your technical skills. Mention any relevant experience with customer databases or similar software during the interview to highlight your adaptability.
✨Emphasise Customer Service Skills
The company values a 'customer first' approach. Be ready to discuss your previous customer service experiences and how you prioritised customer satisfaction in those roles.
