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- Tasks: Provide telephone support to clients during night shifts, ensuring calm and effective communication.
- Company: Careline Support Ltd offers essential support services to over 10,000 homeowners across the UK.
- Benefits: Enjoy 30 days holiday, free parking, extensive training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while working flexible night hours in a modern office.
- Qualifications: Great customer service skills, good English and IT proficiency, and a calm demeanour under pressure.
- Other info: No sales involved; just pure customer service in a rewarding role.
The predicted salary is between 24000 - 33600 £ per year.
Rota includes Bank Holidays which are given back as additional leave days
Due to the fantastic success of Careline Support Ltd, we are delighted to be expanding our team in Ringwood by extending our opening hours to provide 24/7 wrap around, telephone-based customer service for our retired Homeowners and other clients at their time of need.
We are recruiting for personable and diligent ‘night-owls’ to join our call centre team to provide direct telephone support throughout the night.
If you’re looking for night-time hours and can do a fantastic job of staying calm under pressure whilst listening, offering reassurance and taking responsive action, we want to hear from you.
About you
• You’ll be a ‘night owl’ happy to work between 8pm and 7.15am
• We are looking for people with great customer service experience and relevant skills from all backgrounds and in particular, emergency call centres
• You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
• A good standard of English and IT skills is essential
Why work for us?
• 30 days holiday inclusive of Bank Holidays
• Safe, secure and contemporary offices based in Ringwood
• Free on-site parking
• Fantastic Colleague Benefits (eye care, reward schemes, life assurance, pension)
• Supportive and friendly team
• Free tea and coffee (as much as you can drink!)
• Extensive training from your initial induction and throughout your career
• Career development opportunities
• Rewarding work; you’ll be making a positive difference on every call
• No sales, just great customer service!
More about us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.
There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd every day.
Company Values – TORCH – Trust – Openness – Respect – Communication – Honesty
How to join us
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our .
Night Customer Service Advisors employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Customer Service Advisors
✨Tip Number 1
Familiarise yourself with the specific needs of Careline Support Ltd. Understand their commitment to providing exceptional customer service, especially during night shifts. This will help you tailor your responses during any interviews.
✨Tip Number 2
Highlight your experience in customer service, particularly in high-pressure situations. Be ready to share examples of how you've successfully handled difficult calls or emergencies, as this is crucial for a role that involves supporting clients at night.
✨Tip Number 3
Demonstrate your ability to stay calm and empathetic during stressful situations. Prepare to discuss scenarios where you've had to listen actively and provide reassurance, as these skills are essential for a Night Customer Service Advisor.
✨Tip Number 4
Research the company values of Trust, Openness, Respect, Communication, and Honesty. Be prepared to discuss how you embody these values in your work, as they are central to the culture at Careline Support Ltd.
We think you need these skills to ace Night Customer Service Advisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in emergency call centres. Emphasise skills like communication, empathy, and resilience, which are crucial for the Night Customer Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to stay calm under pressure. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your IT skills and proficiency in English. These are essential for the role, so make sure they stand out to the hiring team.
Showcase Your Availability: Since the position requires working night shifts, explicitly state your availability for the 20:00-07:15 shift pattern. This will reassure the employer of your commitment to the role.
How to prepare for a job interview at Careline Support Ltd
✨Show Your Night Owl Spirit
Since this role requires working night shifts, express your enthusiasm for being a 'night owl'. Share any previous experiences that highlight your ability to thrive during late hours and how you manage your energy levels.
✨Demonstrate Empathy and Listening Skills
As a Night Customer Service Advisor, you'll need to be calm and reassuring. Prepare examples of past situations where you've successfully listened to customers' concerns and provided support, especially in high-pressure scenarios.
✨Highlight Relevant Experience
If you have experience in customer service or emergency call centres, make sure to discuss it. Talk about specific skills you've developed that are relevant to the role, such as problem-solving and effective communication.
✨Familiarise Yourself with Company Values
Careline Support Ltd values Trust, Openness, Respect, Communication, and Honesty. Research these values and think of ways you can embody them in your responses during the interview. This will show your alignment with their company culture.
