At a Glance
- Tasks: Answer calls, respond to emergencies, and provide support to residents.
- Company: Join a caring team at McCarthy House in Ringwood.
- Benefits: Earn £12.50 per hour plus night shift allowance and enjoy fantastic colleague benefits.
- Other info: Work just 184 days a year with opportunities for extended breaks.
- Why this job: Make a positive difference every day while enjoying flexible shifts.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 12 - 14 £ per hour.
Hours: 8:00pm - 7:15am, 4 on 4 off rota pattern
Hourly rate: £12.50 per hour + £1.50 per hour night shift allowance
Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator:
- Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls.
- Accurately logging each call and inputting information into our CRM call handling platform.
- Being an integral part of a supportive team that provides the best possible experience for Residents.
What we are looking for:
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
- Excellent communication skills.
- Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving.
- Someone with an empathetic approach.
- Good standard of English and ability to enter data into systems accurately.
- Someone who can commit to 10+ hours a week.
As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours.
What you can expect in return:
- Competitive rates of pay.
- Fantastic Colleague benefits.
- Supportive and friendly team.
- Extensive training from initial induction and throughout your career.
- Career development opportunities.
- Safe, secure and contemporary offices based in Ringwood.
- Free on-site parking.
- Rewarding work; you'll be making a positive difference every day.
Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!) This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.
Careline Call Operator - Night Shift in Hampshire employer: Careline Support Ltd
Join a supportive and friendly team at McCarthy House in Ringwood, where your role as a Careline Call Operator allows you to make a meaningful difference in residents' lives. Enjoy competitive pay, extensive training, and career development opportunities, all while benefiting from a unique 4-on, 4-off shift pattern that provides ample time for personal pursuits. With free on-site parking and a contemporary work environment, this is an excellent opportunity for those seeking rewarding employment in a caring community.
StudySmarter Expert Advice🤫
We think this is how you could land Careline Call Operator - Night Shift in Hampshire
✨Tip Number 1
Get to know the company! Research McCarthy House and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Careline Call Operator, you'll need to be calm and empathetic. Role-play with a friend or family member to get comfortable handling various scenarios, especially emergencies.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at McCarthy House.
We think you need these skills to ace Careline Call Operator - Night Shift in Hampshire
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can connect with our Residents.
Tailor Your Experience:Make sure to highlight any customer service experience you have, whether it’s from call centres, retail, or hospitality. We love seeing how your background fits with what we do, so be specific about your skills and how they relate to the role of a Call Operator.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. This shows us that you can communicate effectively, which is super important for this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there. We can’t wait to hear from you!
How to prepare for a job interview at Careline Support Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Careline Call Operator does. Familiarise yourself with the responsibilities like handling emergencies and providing support to residents. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Call Operator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated, especially in challenging situations. This will show that you can handle calls calmly and empathetically.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems on the spot. Whether it was in a call centre or another customer service role, be ready to share how you approached the situation and what the outcome was. This will highlight your resilience and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
