At a Glance
- Tasks: Answer calls, respond to emergencies, and provide support to residents.
- Company: Join a caring team at McCarthy House in Ringwood.
- Benefits: Earn £12.71 per hour with fantastic colleague benefits and career development.
- Other info: Work just 184 days a year with extended breaks for travel and relaxation.
- Why this job: Make a positive difference every day while enjoying flexible shifts.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Part time shifts: 7:00am - 5:30pm OR 7:00am - 3:00pm, 4 on 4 off, or 12:00 - 4:00pm Monday to Friday. All roles require at least 2 weeks full time training, Monday - Friday 9am - 5pm from start date.
Hourly rate: £12.71 per hour
Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator:
- Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls.
- Accurately logging each call and inputting information into our CRM call handling platform.
- Being an integral part of a supportive team that provides the best possible experience for Residents.
What we are looking for:
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
- Excellent communication skills.
- Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving.
- Someone with an empathetic approach.
- Good standard of English and ability to enter data into systems accurately.
- Someone who can commit to 10 hours a week.
As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours.
What you can expect in return:
- Competitive rates of pay, dependent on experience, typically £12.71 per hour.
- Fantastic Colleague benefits.
- Supportive and friendly team.
- Extensive training from initial induction and throughout your career.
- Career development opportunities.
- Safe, secure and contemporary offices based in Ringwood.
- Free on-site parking.
- Rewarding work; you'll be making a positive difference every day.
Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!). This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.
Locations
Careline Call Operator - Day shifts in Hampshire, Ringwood employer: Careline Support Ltd
At McCarthy House, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where you can truly make a difference in the lives of our Residents. With competitive pay, extensive training, and flexible shift patterns that allow for a great work-life balance, our team members enjoy rewarding careers with ample opportunities for personal and professional growth. Located in the picturesque Ringwood, our contemporary offices provide a safe and secure space to thrive while enjoying the benefits of free on-site parking and a culture that values empathy and collaboration.
