At a Glance
- Tasks: Answer calls, respond to emergencies, and provide support to residents.
- Company: Join a caring team at McCarthy House in Ringwood.
- Benefits: Earn £12.71/hour with fantastic colleague benefits and career development.
- Other info: Work just 184 days a year with extended breaks for travel and relaxation.
- Why this job: Make a positive difference every day while enjoying flexible shifts.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 27000 £ per year.
Shifts: 10:00am - 3:00pm, 4 on 4 off
Hourly rate: £12.71 per hour
Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator:
- Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
- Accurately logging each call and inputting information into our CRM call handling platform.
- Being an integral part of a supportive team that provides the best possible experience for Residents.
What we are looking for:
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
- Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving.
- Someone with an empathetic approach.
- Good standard of English and ability to enter data into systems accurately.
- Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours.
What you can expect in return:
- Fantastic Colleague benefits.
- Supportive and friendly team.
- Extensive training from initial induction and throughout your career.
- Career development opportunities.
- Safe, secure and contemporary offices based in Ringwood.
- Free on-site parking.
- Rewarding work; you'll be making a positive difference every day.
Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!) This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.
Locations
Careline Call Operator - Day shifts in Hampshire, Ringwood employer: Careline Support Ltd
Join a compassionate and dynamic team at McCarthy House in Ringwood, where as a Careline Call Operator, you will play a vital role in enhancing the lives of our Residents. Enjoy a supportive work culture with extensive training, career development opportunities, and a unique 4-on, 4-off shift pattern that allows for ample time off to balance your personal life. With competitive pay and fantastic colleague benefits, this is an excellent opportunity for those looking to make a meaningful impact while enjoying a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Careline Call Operator - Day shifts in Hampshire, Ringwood
✨Tip Number 1
Get to know the company! Research McCarthy House and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be answering calls from Residents, it’s crucial to sound friendly and calm. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready for situational questions! Think about times you've handled emergencies or difficult situations in previous jobs. We want to hear how you stayed calm and solved problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Careline Call Operator - Day shifts in Hampshire, Ringwood
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any customer service experience you have, whether it's from call centres, retail, or hospitality. We want to see how you've made a difference for customers in the past!
Communicate Clearly:Since you'll be answering calls and logging information, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can handle this role.
Be Yourself:We’re looking for someone with an empathetic approach, so don’t be afraid to let your personality shine through. Share experiences that showcase your calmness in a crisis and problem-solving abilities.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you on board to make a positive difference every day!
How to prepare for a job interview at Careline Support Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Careline Call Operator does. Familiarise yourself with the responsibilities like answering calls, logging information, and handling emergencies. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service experience is key, think of specific examples from your past roles where you've excelled in this area. Whether it’s from call centres, retail, or hospitality, be ready to share how you’ve handled difficult situations or provided exceptional service.
✨Practice Empathy and Communication
As a Call Operator, you'll need to communicate clearly and empathetically. Practice responding to potential scenarios you might face during the job. This could include calming a distressed caller or providing reassurance during an emergency. Show that you can remain calm and collected under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
