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- Tasks: Answer calls, assist residents, and log information accurately.
- Company: Join a supportive team at McCarthy House in Ringwood.
- Benefits: Earn £12.50 per hour with fantastic colleague perks and career development.
- Why this job: Make a positive difference while enjoying flexible shifts that fit your lifestyle.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Work just 184 days a year with extended breaks for travel and relaxation.
Available shifts: 7am - 12:00Noon or 7:00am - 3:00pm, 4 on 4 off.
Hourly rate: £12.50 per hour.
Location: McCarthy House, Ringwood, BH24 3FA.
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator:
- Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls.
- Accurately logging each call and inputting information into our CRM call handling platform.
- Being an integral part of a supportive team that provides the best possible experience for Residents.
What we are looking for:
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
- Excellent communication skills.
- Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving.
- Someone with an empathetic approach.
- Good standard of English and ability to enter data into systems accurately.
- Someone who can commit to 10 hours a week.
As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours.
What you can expect in return:
- Competitive rates of pay, dependent on experience, typically £12.50 per hour.
- Fantastic Colleague benefits.
- Supportive and friendly team.
- Extensive training from initial induction and throughout your career.
- Career development opportunities.
- Safe, secure and contemporary offices based in Ringwood.
- Free on-site parking.
- Rewarding work; you'll be making a positive difference every day.
Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!). This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.
Locations
Call Handler in Hampshire, Ringwood employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler in Hampshire, Ringwood
✨Tip Number 1
Get to know the company! Research McCarthy House and understand their values. When you show up for an interview, drop in some knowledge about their mission and how you can contribute. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Call Handler, you’ll need to be calm and clear under pressure. Try role-playing with a friend or family member to simulate call scenarios. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your empathy! During interviews, share examples of how you've handled tough situations with care. Whether it’s in retail or hospitality, showing that you can connect with people is key to landing this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get clicking and let’s get you on board!
We think you need these skills to ace Call Handler in Hampshire, Ringwood
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can connect with our Residents.
Tailor Your Experience: Make sure to highlight any customer service experience you have, whether it’s from call centres, retail, or hospitality. We love seeing how your background fits with what we do, so be specific about your skills and how they relate to the role of Call Handler.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. This shows us that you can communicate effectively, which is super important for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Careline Support Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Handler does. Familiarise yourself with the responsibilities like answering calls, logging information, and providing support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you've demonstrated excellent customer service. Whether it’s from a call centre, retail, or hospitality, be ready to share how you handled difficult situations or made someone's day better. This will highlight your suitability for the role.
✨Practice Calmness Under Pressure
As a Call Handler, you'll need to stay calm during emergencies. Prepare for situational questions that test your problem-solving skills. You might want to role-play scenarios with a friend to practice your responses and ensure you can think on your feet.
✨Emphasise Your Empathy
Being empathetic is key in this role. Think about how you can convey your understanding and compassion during the interview. Share stories that illustrate your ability to connect with others and provide support, especially in challenging situations.
