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- Tasks: Lead a dynamic team in a fast-paced call centre environment.
- Company: Join Careline Support Ltd, a thriving company in Ringwood.
- Benefits: Enjoy a competitive salary and excellent colleague perks.
- Why this job: Be part of an exciting team and make a real difference.
- Qualifications: Previous leadership experience in a call centre is preferred.
- Other info: Flexible rolling night shifts with a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
LOCATION: Office based in Ringwood, Hampshire
SHIFTS: Rolling night shifts - 4 on/4 off (20:00 - 07:30)
PACKAGE: Circa £30,000, plus excellent colleague benefits
It’s exciting times at Careline Support Ltd in Ringwood and due to our ongoing success, we are recruiting for a Call Centre Team Lead to join our team in Ringwood, Hampshire.
Locations
Call Centre Team Leader - Night Shift in Hampshire, Ringwood employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Team Leader - Night Shift in Hampshire, Ringwood
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Careline Support Ltd on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions for a Call Centre Team Leader role. We should focus on leadership scenarios and how we handle night shifts, as they’ll want to see our adaptability.
✨Tip Number 3
Showcase our skills during the interview! Bring examples of how we've led teams or improved processes in previous roles. This is our chance to shine and demonstrate why we're the perfect fit for the night shift!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Call Centre Team Leader - Night Shift in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centre management and leadership. We want to see how your skills align with the role of a Call Centre Team Leader, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our night shift team. Share your passion for leading teams and improving customer service – we love to see enthusiasm!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially in a role that involves leading a busy call centre team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Careline Support Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Centre Team Leader. Familiarise yourself with common challenges in call centres and think about how you would handle them. This shows that you're proactive and ready to tackle the job head-on.
✨Showcase Your Leadership Skills
As a team leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will help the interviewer see your potential in leading their night shift team.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an upset customer or managing a team member who isn't meeting targets. Think through your responses beforehand, focusing on your problem-solving skills and how you would maintain team morale during tough times.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
