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- Tasks: Answer calls, respond to emergencies, and log information accurately.
- Company: Join Careline Support Ltd, part of Churchill Living, dedicated to supporting retired homeowners.
- Benefits: Enjoy competitive pay, night shift allowance, extensive training, and career development opportunities.
- Why this job: Make a positive impact daily while being part of a supportive and friendly team.
- Qualifications: Customer service experience, excellent communication skills, and an empathetic approach required.
- Other info: Work in a safe, modern office with free on-site parking.
Location: Office based in Ringwood
Hours: 4 on 4 off, 20:00 - 07:15
Salary: £12.21 per hour + £1.50 per hour night allowance
Do you want a role where you can make a difference? We are currently recruiting for a full-time Call Operator to join our existing night shift team that operates between 8pm - 7:15am.
What you'll be doing as a Call Operator:
- Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
- Accurately logging each call and inputting information into our CRM call handling platform.
- Being an integral part of a supportive team that provides the best possible experience for Residents.
What we are looking for:
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
- Excellent communication skills.
- Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great at problem-solving.
- Someone with an empathetic approach.
- Good standard of English and ability to enter data into systems accurately.
What you can expect in return:
- Competitive rates of pay, dependent on experience, typically £12.21 per hour + £1.50 per hour night shift allowance.
- Fantastic Colleague benefits.
- Supportive and friendly team.
- Extensive training from initial induction and throughout your career.
- Career development opportunities.
- Safe, secure and contemporary offices based in Ringwood.
- Free on-site parking.
- Rewarding work; you'll be making a positive difference every day.
About us: As part of the Churchill Living group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. In 2023, Careline were delighted to win the Outstanding Customer Service Award at the industry recognised ARMA awards ceremony, underpinning the great work that our team deliver every day. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency. We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference, apply today!
Locations
Careline Call Operator - Night Shift in Ringwood, Hampshire employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Careline Call Operator - Night Shift in Ringwood, Hampshire
✨Tip Number 1
Familiarise yourself with the specific challenges faced by Careline Call Operators. Understanding the nature of emergency calls and the importance of empathy in these situations can help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience in your conversations. Whether it's from call centres, retail, or hospitality, be ready to share specific examples of how you've handled difficult situations or provided exceptional service.
✨Tip Number 3
Demonstrate your communication skills by practising active listening. During any interactions, show that you can remain calm and collected, especially when discussing scenarios that may involve emergencies or high-pressure situations.
✨Tip Number 4
Research Careline Support Ltd and their recent achievements, like the Outstanding Customer Service Award. Being knowledgeable about the company will not only impress your interviewers but also show your genuine interest in being part of their team.
We think you need these skills to ace Careline Call Operator - Night Shift in Ringwood, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres, retail, or the care sector. Emphasise skills like communication, problem-solving, and empathy, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention specific experiences where you've demonstrated calmness in crisis situations and how you can contribute to the supportive team environment.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and ability to log information accurately. Provide examples of how you've used these skills in previous roles to enhance your candidacy.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential for a Call Operator.
How to prepare for a job interview at Careline Support Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles in customer service, whether in call centres, retail, or hospitality. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Empathy and Communication Skills
As a Careline Call Operator, you'll need to communicate effectively and show empathy. Prepare to discuss scenarios where you had to listen actively and respond sensitively to someone's needs, especially in crisis situations.
✨Familiarise Yourself with the Role's Responsibilities
Understand the key duties of a Call Operator, such as answering emergency calls and logging information accurately. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, training opportunities, and what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
