At a Glance
- Tasks: Answer calls, respond to emergencies, and provide support to residents.
- Company: Join a caring team at McCarthy House in Ringwood.
- Benefits: Earn £12.21 per hour with fantastic colleague benefits and career development.
- Other info: Work just 184 days a year with extended breaks for travel and relaxation.
- Why this job: Make a positive difference every day while enjoying flexible shifts.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 25400 - 25400 £ per year.
Full time shifts: 8:30am - 8:00pm, 4 on 4 off. Part time shifts: Various shifts between the hours of 10:00am - 8:00pm, ranging from 16 -30 hours per week.
Hourly rate: £12.21 per hour.
Location: McCarthy House, Ringwood, BH24 3FA.
Do you want a role where you can make a difference?
What you’ll be doing as a Call Operator:
- Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls.
- Accurately logging each call and inputting information into our CRM call handling platform.
- Being an integral part of a supportive team that provides the best possible experience for Residents.
What we are looking for:
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
- Excellent communication skills.
- Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great at problem-solving.
- Someone with an empathetic approach.
- Good standard of English and ability to enter data into systems accurately.
- Someone who can commit to 10+ hours a week.
As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours.
What you can expect in return:
- Competitive rates of pay, dependent on experience, typically £12.21 per hour.
- Fantastic Colleague benefits.
- Supportive and friendly team.
- Extensive training from initial induction and throughout your career.
- Career development opportunities.
- Safe, secure and contemporary offices based in Ringwood.
- Free on-site parking.
- Rewarding work; you’ll be making a positive difference every day.
Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you’ll work just 184 days a year (that’s essentially half the year off!). This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.
Careline Call Operator - Day shifts in Ringwood employer: Careline Support Ltd
At McCarthy House, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where you can truly make a difference in the lives of our Residents. With competitive pay, extensive training, and flexible shift patterns that allow for a great work-life balance, our team members enjoy meaningful work alongside ample opportunities for career development. Located in the picturesque Ringwood, our contemporary offices provide a safe and secure space to thrive, complemented by fantastic colleague benefits and the chance to take extended breaks throughout the year.
StudySmarter Expert Advice🤫
We think this is how you could land Careline Call Operator - Day shifts in Ringwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McCarthy House and what they stand for. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Careline Call Operator, you'll need to be calm and clear under pressure. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've helped others in previous roles. This will highlight your ability to connect with residents and provide the support they need.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t miss out on this opportunity!
We think you need these skills to ace Careline Call Operator - Day shifts in Ringwood
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any customer service experience you have, whether it's from call centres, retail, or hospitality. We want to see how you've made a difference in previous roles!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you're a great fit!
Demonstrate Empathy:Since you'll be dealing with residents who may need support, show us your empathetic side in your application. Share examples of how you've handled sensitive situations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Careline Support Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Careline Call Operator does. Familiarise yourself with the responsibilities like answering calls, logging information, and providing support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service experience is key, think of specific examples from your past roles where you’ve excelled in communication or problem-solving. Be ready to share these stories during the interview to highlight your suitability for the position.
✨Demonstrate Empathy and Calmness
As a Call Operator, you'll often deal with people in distressing situations. Prepare to discuss how you handle stressful scenarios and show your empathetic side. This will reassure the interviewer that you can remain calm and supportive when it matters most.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
