- Available shift: 8:30am - 8:00pm, 11:00am - 8:00pm, 7:00pm - 12:00Midnight & 8:00pm - 7:15am 4 on 4 offcovering the 7 day week (All roles required for at least 2 weeks full time training, Monday - Friday 9am - 5pm from start date)
- Hourly rate: £12.88 per hour (+ £1.50 per hour night allowance for night shifts)
- Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you’ll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
- Accurately logging each call and inputting information into our CRM call handling platform
- Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector
- Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
- Someone with an empathetic approach
- Good standard of English and ability to enter data into systems accurately
- Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
What you can expect in return
- Competitive rates of pay, dependent of experience, typically £12.88 per hour
- Fantastic Colleague benefits
- Supportive and friendly team
- Extensive training from initial induction and throughout your career
- Career development opportunities
- Safe, secure and contemporary offices based in Ringwood
- Free on-site parking
- Rewarding work; you’ll be making a positive difference every day
Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you’ll work just 184 days a year (that’s essentially half the year off!)
This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.
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Careline Call Operator employer: Careline Support Ltd
Churchill Estates Management is an exceptional employer, offering a vibrant work culture in the picturesque location of Ringwood, Hampshire. With a focus on employee development, we provide comprehensive training and growth opportunities, alongside competitive salaries and excellent benefits that ensure our team feels valued and supported in their roles.
