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- Tasks: Take incoming calls and provide excellent customer service to retired homeowners.
- Company: Careline Support Ltd offers vital support to over 10,000 retirees across the UK.
- Benefits: Enjoy flexible hours, extensive training, free parking, and overtime opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: Excellent customer service skills and a good standard of English and IT skills required.
- Other info: No sales involved; just pure customer care in a modern office setting.
The predicted salary is between 18400 - 27600 £ per year.
Do you want a role where you can make a difference?
What you’ll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
- Accurately logging each call and inputting information into our CRM call handling platform
- Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector
- Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
- Someone with an empathetic approach
- Good standard of English and ability to enter data into systems accurately
- Someone who can commit to 10+ hours a week. As a 24 / 7 / 365 service we have a variety of shift options, and plenty of opportunities to do additional hours
What you can expect in return
- Competitive rates of pay, dependent of experience, typically £12.12 per hour
- Fantastic Colleague benefits
- Supportive and friendly team
- Extensive training from initial induction and throughout your career
- Career development opportunities
- Safe, secure and contemporary offices based in Ringwood
- Free on-site parking
- Rewarding work; you’ll be making a positive difference every day
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Call Operator employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Operator
✨Tip Number 1
Familiarise yourself with the company values, especially TORCH (Trust, Openness, Respect, Communication, Honesty). During your interview, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Prepare to discuss specific examples of your customer service experience, particularly in high-pressure situations. Highlight any relevant roles you've had in emergency control rooms or call centres to showcase your ability to remain calm and effective.
✨Tip Number 3
Show your flexibility by being open about your availability for various shifts, including weekends and Bank Holidays. This will demonstrate your commitment to the role and willingness to adapt to the team's needs.
✨Tip Number 4
Research common scenarios that a Careline Operator might encounter, such as emergencies or security calls. Being knowledgeable about these situations will help you answer questions more effectively and show your proactive approach.
We think you need these skills to ace Call Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Call Operator at Careline Support Ltd. Tailor your application to highlight relevant experience and skills.
Highlight Customer Service Experience: Emphasise any previous customer service roles, especially those involving telephone communication. Provide specific examples of how you've handled calls or emergencies in the past.
Showcase Your Soft Skills: Mention qualities such as empathy, calmness under pressure, and good communication skills. These are crucial for the role, so provide examples that demonstrate these traits.
Proofread Your Application: Before submitting, ensure your CV and cover letter are free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Careline Support Ltd
✨Showcase Your Customer Service Skills
Since the role focuses on providing excellent customer service, be prepared to discuss your previous experiences in similar positions. Highlight specific examples where you successfully handled difficult situations or provided exceptional support.
✨Demonstrate Empathy and Calmness
Given that you'll be dealing with emergencies and sensitive situations, it's crucial to convey your ability to remain calm under pressure. Share instances where you've had to manage crises effectively, showcasing your empathetic approach.
✨Familiarise Yourself with the Company Values
Careline Support Ltd values Trust, Openness, Respect, Communication, and Honesty. Make sure to understand these values and think of ways you can embody them in your responses during the interview.
✨Prepare for Flexibility Questions
The job requires a flexible approach to working hours, including weekends and Bank Holidays. Be ready to discuss your availability and willingness to adapt to different shifts, as this will demonstrate your commitment to the role.
