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- Tasks: Provide emergency assistance and customer support via phone to retired homeowners.
- Company: Careline Support Ltd offers vital telephone support to over 10,000 retirees across the UK.
- Benefits: Enjoy 22 days holiday, on-site training, free parking, and health screenings every three years.
- Other info: Opportunities for senior roles available; flexible shifts can be discussed for the right candidate.
- Why this job: Make a positive impact daily while working in a supportive and friendly team environment.
- Qualifications: A warm telephone manner and experience in customer service are preferred; IT skills are essential.
The predicted salary is between 18400 - 27600 £ per year.
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- Location: Office based inRingwood, Hampshire
- Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)
- Shifts: 08:30 to 20:00 (inclusive of 45 min unpaid break). We are happy to consider shorter shifts (with a later start time) for the right candidate.
- Salary:Negotiable circa £23,000 p/a, depending on experience, to be discussed at interview
About the role
Our Careline Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.
You will work as part of the team, providing telephone-based customer support with responsibilities including:
- Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
- Logging each call in our CRM system ensuring information is accurately recorded.
- Providing a friendly, responsive, and attentive approach on every call.
About you
As a Careline Operator, you will be able to:
- Display a warm and friendly telephone manner.
- Be calm in a crisis situation and work well under pressure.
- Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
- Demonstrate a high standard of written and spoken English.
- As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
- It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.
- Opportunities for Senior Operators with call centre experience are also available.
Your rewards
- Annual holiday of 22 days per annum
- Supportive and friendly team
- ‘On the job’ training from your initial induction and throughout your time with Careline
- Bright, contemporary offices based in Ringwood.
- Free on-site parking
- Rewards for colleague referrals
- John Lewis vouchers for expectant Mums and Dads
- Health screening every 3 years
- Life assurance 1 x salary
- Rewarding work; you’ll be making a positive difference every day
By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!
Company Values – TORCH – Trust – Openness – Respect – Communication – Honesty
About us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read ourPrivacy Policy.
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Call Operator employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Operator
✨Tip Number 1
Familiarise yourself with the types of emergencies that Careline Operators handle. Understanding scenarios like medical emergencies or fire alarms will help you demonstrate your ability to stay calm under pressure during the interview.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will help you develop a warm and friendly approach, which is crucial for providing reassurance to callers in distress.
✨Tip Number 3
Research the company values of Careline Support Ltd, particularly their emphasis on Trust, Openness, Respect, Communication, and Honesty. Be prepared to discuss how you embody these values in your customer service approach.
✨Tip Number 4
If you have experience with CRM systems or customer databases, be ready to share specific examples of how you've used these tools effectively in past roles. This will show your technical proficiency and readiness to embrace new IT systems.
We think you need these skills to ace Call Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Call Operator. Highlight your relevant experience in customer service and any specific skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in telephone-based customer service. Emphasise your ability to remain calm under pressure and your warm telephone manner, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the importance of excellent customer service. Mention how your skills align with the company values of Trust, Openness, Respect, Communication, and Honesty.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. Ensure that your written English is of a high standard, as this is essential for the role.
How to prepare for a job interview at Careline Support Ltd
✨Show Your Warmth
As a Call Operator, you'll need to display a friendly and warm telephone manner. During the interview, make sure to convey your approachable personality and demonstrate how you can create a comforting atmosphere for callers.
✨Stay Calm Under Pressure
The role involves handling emergencies, so it's crucial to show that you can remain calm in stressful situations. Prepare examples from your past experiences where you've successfully managed crises or high-pressure scenarios.
✨Familiarise Yourself with IT Systems
Since the job requires using CRM systems, it’s beneficial to highlight any previous experience with similar technology. If you’re not familiar with specific systems, express your eagerness to learn and adapt quickly.
✨Emphasise Customer Service Skills
Demonstrate your understanding of excellent customer service by sharing relevant experiences. Discuss how you prioritise customer needs and ensure a 'customer first' approach in your interactions.