At a Glance
- Tasks: Provide emergency assistance and customer support via phone to retired homeowners.
- Company: Careline Support Ltd offers vital telephone support to over 10,000 retirees across the UK.
- Benefits: Enjoy 22 days holiday, on-site training, free parking, and health screenings every three years.
- Other info: Opportunities for senior roles available; flexible shifts can be discussed for the right candidate.
- Why this job: Make a positive impact daily while working in a supportive and friendly team environment.
- Qualifications: A warm telephone manner and experience in customer service are preferred; IT skills are essential.
The predicted salary is between 18400 - 27600 £ per year.
Available day time shifts: 8:30am - 8:00pm, 7:00am - 5:30pm or 11:00am - 8:00pm, or an evening shift 7:00pm - Midnight 4 on 4 offcovering the 7 day week (All roles required for at least 2 weeks full time training, Monday - Friday 9am - 5pm from start date) Hourly rate: £12.88 per hour Location: McCarthy House, Ringwood, BH24 3FA Do you want a role where you can make a difference? What you'll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice. Accurately logging each call and inputting information into our CRM call handling platform Being an integral part of a supportive team that provides the best possible experience for Residents What we are looking for Customer service experience whether that be from call centres, retail, hospitality, or the care sector Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving Someone with an empathetic approach Good standard of English and ability to enter data into systems accurately What you can expect in return Competitive rates of pay, dependent of experience, starting at £12.88 per hour Fantastic Colleague benefits Supportive and friendly team Extensive training from initial induction and throughout your career Career development opportunities Safe, secure and contemporary offices based in Ringwood Free on-site parking Rewarding work; you'll be making a positive difference every day Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!) This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between. TPBN1_UKTJ
Call Operator employer: Careline Support Ltd
Churchill Estates Management is an excellent employer, offering a vibrant work culture in the picturesque location of Ringwood, Hampshire. With a focus on employee development, we provide comprehensive training programmes and ongoing support to ensure our colleagues excel in their roles. Our competitive salary and generous benefits package, including 24 days of annual leave, reflect our commitment to fostering a rewarding and engaging workplace for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Call Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Careline Support Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Careline Support Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Careline Support Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Careline Support Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Careline Support Ltd!
How to prepare for a job interview at Careline Support Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
