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- Tasks: Answer calls and respond to emergencies, ensuring residents feel safe and supported.
- Company: Join a caring team dedicated to making a difference in the community.
- Benefits: Flexible shifts, competitive pay, and a supportive work environment.
- Why this job: Be the voice of reassurance for residents during critical moments.
- Qualifications: Strong communication skills and a calm approach under pressure.
- Other info: Opportunity to grow within a compassionate organisation.
The predicted salary is between 13 - 16 £ per hour.
Available shifts: Full time - 8:30am - 8:00pm or 7am - 3pm, 4 on 4 off
Hourly rate: £***** per hour
Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator:
- Answering incoming calls from Residents
- Responding to situations including emergencies, fire alarms and security entry calls
Call Handler employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Practice your communication skills! As a Call Handler, you'll be the voice of reassurance for residents. Try role-playing scenarios with friends to get comfortable with handling different types of calls.
✨Tip Number 2
Familiarise yourself with emergency protocols. Knowing what to do in various situations can set you apart from other candidates. We recommend checking out resources online or even creating a quick reference guide for yourself.
✨Tip Number 3
Show your passion for helping others during interviews. Share personal experiences where you've made a difference, even if it's just a small act of kindness. It’ll resonate well with employers looking for empathetic Call Handlers.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this. Plus, it shows you're serious about joining our team at McCarthy House!
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let us know why you want to be a Call Handler. Share your enthusiasm for helping others and making a difference in their lives. We love seeing genuine passion!
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've dealt with emergencies or customer service before. We want to see how your skills match what we need, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Careline Support Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Handler does. Familiarise yourself with the responsibilities, especially handling emergencies and security calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Active Listening
As a Call Handler, you'll need to listen carefully to callers. During the interview, show that you can listen actively by responding thoughtfully to questions. This will highlight your communication skills and ability to handle calls effectively.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like emergency calls or difficult residents. Think of examples from your past experiences where you successfully managed similar scenarios. This will showcase your problem-solving skills and readiness for the job.
✨Show Your Empathy
In this role, you'll be dealing with residents who may be in distress. Make sure to convey your empathy during the interview. Share examples of how you've supported others in challenging situations, as this will demonstrate your suitability for the role.
