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For Companies At a Glance
- Tasks: As a Call Handler, you'll answer incoming calls and respond to emergencies.
- Company: Join a dedicated team at McCarthy House, making a real difference in people's lives.
- Benefits: Enjoy flexible shifts with competitive pay of £12.50 per hour.
- Why this job: This role offers the chance to help others while working in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping people.
- Other info: Shifts are 4 on, 4 off, providing great work-life balance.
The predicted salary is between 24000 - 30000 £ per year.
Job Description
- Available shifts: Full time – 8:30am – 8:00pm or 7am – 3pm, 4 on 4 off
- Hourly rate: £12.50 per hour
- Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just lookin…
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Call Handler employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Familiarise yourself with common emergency protocols and procedures. Understanding how to respond to various situations, such as fire alarms or security issues, will show your potential employer that you are proactive and prepared for the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. Being able to convey information clearly and calmly is crucial for a Call Handler, so consider role-playing different call scenarios with friends or family.
✨Tip Number 3
Research the company and its values. Knowing what McCarthy House stands for and how they operate can help you align your responses during interviews, demonstrating that you are a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Call Handler. Highlight key skills such as communication, problem-solving, and the ability to handle emergencies.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the Call Handler position. Emphasise any previous roles in customer service or emergency response.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to remain calm under pressure. Mention specific examples from your past experiences that demonstrate these qualities.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Careline Support Ltd
✨Know the Role
Familiarise yourself with the responsibilities of a Call Handler. Understand the importance of responding to emergencies and how to handle various situations effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Call Handler, as you'll need to understand callers' needs quickly and accurately.
✨Show Empathy
Be prepared to discuss how you would handle sensitive situations. Showing empathy towards residents can set you apart, as this role often involves dealing with people in distress.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your genuine interest and helps you understand if it's the right fit for you.
