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- Tasks: As a Call Handler, you'll answer incoming calls and respond to emergencies.
- Company: Join a supportive team at McCarthy House, dedicated to making a difference.
- Benefits: Enjoy flexible shifts, earning £12.50 per hour with a 4 on 4 off schedule.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Located in Ringwood, this role offers both full-time and part-time options.
- Available shifts: Full time – 8:30am – 8:00pm or 7am – 3pm, 4 on 4 off
- Hourly rate: £12.50 per hour
- Location: McCarthy House, Ringwood, BH24 3FA
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Do you want a role where you can make a difference? xiskglj
What you\’ll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just lookin…
Call Handler employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Familiarise yourself with common emergency protocols and procedures. Understanding how to handle various situations, such as fire alarms or security issues, will show your potential employer that you're prepared for the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. Being able to remain calm and articulate while handling calls is crucial for a Call Handler, so consider role-playing different call scenarios with a friend.
✨Tip Number 3
Research the company and its values. Knowing what McCarthy House stands for and how they operate can help you tailor your responses during any interviews, demonstrating your genuine interest in the position.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since the role involves various shift patterns, showing that you can adapt to the schedule will make you a more attractive candidate.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities of a Call Handler. Highlight key skills and experiences that align with answering calls, handling emergencies, and providing excellent customer service.
Tailor Your CV: Make sure your CV reflects relevant experience in call handling or customer service. Use specific examples that demonstrate your ability to manage emergency situations and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in people's lives. Mention why you are interested in this role and how your skills make you a suitable candidate for the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a Call Handler role.
How to prepare for a job interview at Careline Support Ltd
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Call Handler. Familiarise yourself with the types of calls you’ll be handling, especially emergencies and security issues, as this will show your commitment and preparedness.
✨Demonstrate Your Communication Skills
As a Call Handler, clear communication is key. Practice speaking clearly and confidently, and be ready to showcase your ability to listen actively and respond appropriately during the interview.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with an emergency call. Think through how you would handle these scenarios and be ready to explain your thought process.
✨Show Your Empathy and Problem-Solving Skills
Highlight your ability to empathise with callers and resolve their issues effectively. Share examples from past experiences where you successfully helped someone in a difficult situation.
