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- Tasks: Lead a dynamic team in a fast-paced call centre environment during night shifts.
- Company: Join Careline Support Ltd, a thriving company known for its supportive culture and success.
- Benefits: Enjoy a competitive salary of £30,000 plus fantastic colleague perks and benefits.
- Why this job: Be part of an exciting team that values your input and fosters growth and development.
- Qualifications: Previous leadership experience in a call centre is preferred; passion for teamwork is essential.
- Other info: Work on a rolling shift pattern of 4 nights on, 4 nights off for work-life balance.
- JOB TITLE: Call Centre Team Leader – Night Shift
- LOCATION: Office based in Ringwood, Hampshire
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
- SHIFTS: Rolling night shifts – 4 on/4 off (20:00 – 07:30)
- PACKAGE: Circa £30,000, plus excellent colleague benefits
It\’s exciting times at Careline Support Ltd in Ringwood and due to our ongoing xiskglj success, we are recruiting for a Call Centre Team Lead to join our team in Ringwood, Hampshire.
Our busy…
Call Centre Team Leader - Night Shift employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Team Leader - Night Shift
✨Tip Number 1
Familiarise yourself with the specific challenges of managing a night shift team. Highlight any previous experience you have in leading teams during unconventional hours, as this will show your understanding of the unique dynamics involved.
✨Tip Number 2
Demonstrate your ability to handle high-pressure situations effectively. Prepare examples from your past roles where you successfully managed stress and maintained team morale during busy periods, especially at night.
✨Tip Number 3
Research Careline Support Ltd and their values. Be ready to discuss how your leadership style aligns with their company culture and how you can contribute to their ongoing success, particularly in a night shift environment.
✨Tip Number 4
Network with current or former employees if possible. This can provide you with insider knowledge about the team dynamics and expectations, which you can leverage during your discussions with us.
We think you need these skills to ace Call Centre Team Leader - Night Shift
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Call Centre Team Leader. Tailor your application to highlight relevant experience in leadership and call centre operations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in call centres or team leadership roles. Use specific examples to demonstrate your skills in managing teams and handling customer queries effectively.
Showcase Your Availability: Since this position involves rolling night shifts, make sure to mention your flexibility and willingness to work these hours. This shows that you are committed and ready for the demands of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Careline Support Ltd
✨Understand the Night Shift Dynamics
Make sure you are familiar with the challenges and benefits of working night shifts. Be prepared to discuss how you manage your time and maintain productivity during these hours.
✨Showcase Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations.
✨Familiarise Yourself with Careline Support Ltd
Research the company’s values, mission, and recent achievements. This will help you tailor your answers and show genuine interest in being part of their success story.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific scenarios you might face as a Call Centre Team Leader and how you would handle them.
