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For Companies At a Glance
- Tasks: Lead and support a dynamic call centre team during night shifts.
- Company: Join Careline Support Ltd, a growing company dedicated to helping retired homeowners across the UK.
- Benefits: Enjoy 227 hours of annual leave, birthday off, and health screening perks.
- Why this job: Be part of an award-winning team making a real difference in people's lives.
- Qualifications: Experience in call centres with strong leadership and analytical skills required.
- Other info: Flexible 4-on, 4-off shifts allow for extended breaks and work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
Overview
- JOB TITLE : Call Centre Team Leader – Night Shift
- LOCATION : Office based in Ringwood, Hampshire
- SHIFTS : Rolling night shifts – 4 on / 4 off (20 : 00 – 07 : 30)
- PACKAGE : Circa £30,000, plus excellent colleague benefits
It\’s exciting times at Careline Support Ltd in Ringwood and due to our ongoing success, we are recruiting for a Call Centre Team Lead to join our team in Ringwood, Hampshire.
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Call Centre Team Leader - Night Shift employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Team Leader - Night Shift
✨Tip Number 1
Familiarise yourself with the telecare industry and Careline's specific services. Understanding their operations and challenges will help you demonstrate your knowledge during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams, handled performance issues, or implemented training programmes, as these are crucial for the Call Centre Team Leader position.
✨Tip Number 3
Prepare to showcase your analytical skills by discussing how you've used data to improve team performance or service delivery in past roles. This will align well with the responsibilities of monitoring KPIs and providing statistical analysis.
✨Tip Number 4
Demonstrate your emotional resilience and ability to perform under pressure. Share experiences where you've successfully managed stressful situations, as this is essential for supporting your team in a call centre environment.
We think you need these skills to ace Call Centre Team Leader - Night Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centre management, team leadership, and any specific skills mentioned in the job description, such as emotional resilience and IT literacy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the telecare industry and how your previous experiences align with the responsibilities of the Call Centre Team Leader.
Highlight Key Achievements: In your application, emphasise any achievements related to managing teams, improving performance metrics, or implementing successful training programmes. Use specific examples to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Careline Support Ltd
✨Showcase Your Leadership Skills
As a Call Centre Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and conflict resolution.
✨Understand the Industry
Familiarise yourself with the telecare industry and Careline's specific services. Being knowledgeable about the TSA audit process and current trends will show your commitment and understanding of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle distressing calls and manage crisis situations. Think of scenarios where you remained calm under pressure and how you supported your team during challenging times.
✨Highlight Your IT Proficiency
Since the role requires IT literacy, be ready to discuss your experience with MS Office and any call centre or customer database systems. Mention specific tools you've used and how they contributed to your team's success.
