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- Tasks: Lead and support a team in a busy call center environment.
- Company: Join a dynamic team in Ringwood, Hampshire, dedicated to providing excellent care.
- Benefits: Enjoy a rolling shift schedule with potential overtime opportunities.
- Why this job: Be part of a supportive culture that values teamwork and flexibility.
- Qualifications: Previous supervisory experience in a call center is preferred.
- Other info: Must be ready for occasional emergency on-call duties.
The predicted salary is between 30000 - 42000 £ per year.
JOB TITLE: Call Centre Supervisor (Careline Supervisor) LOCATION: Office based in Ringwood, Hampshire HOURS: Average hours 37 per week. Overtime may be requested occasionally SHIFTS: Rolling shift roster 4 on / 4 off, mainly 08:30 to 20:00, with occasional unsociable hours / nights. A flexible approach is required to have visibility across the team. ON CALL: Emergency ‘on call’ likely to be 1… Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. JBLK1_UKTJ
Call Centre Supervisor employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Supervisor
✨Tip Number 1
Familiarize yourself with the specific challenges and dynamics of a call center environment. Understanding common issues faced by supervisors can help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed teams in high-pressure situations. This will highlight your ability to maintain team morale and productivity.
✨Tip Number 3
Be ready to discuss your approach to training and developing staff. Highlight any previous experience you have in coaching team members, as this is crucial for a supervisory role.
✨Tip Number 4
Since the role requires flexibility with shifts, be prepared to discuss your availability and willingness to adapt to changing schedules. This shows your commitment to the team's needs.
We think you need these skills to ace Call Centre Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Call Centre Supervisor position. Understand the responsibilities, required skills, and the working hours to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in call centre management or supervisory roles. Mention specific achievements that demonstrate your leadership and problem-solving skills.
Show Flexibility: Since the role requires a flexible approach to shifts and on-call duties, make sure to express your willingness to adapt to varying schedules in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your passion for customer service and team leadership. Use specific examples to illustrate your points.
How to prepare for a job interview at Careline Support Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Call Centre Supervisor does. Familiarize yourself with the responsibilities, such as managing the team, ensuring quality service, and handling emergencies. This will help you answer questions confidently.
✨Show Flexibility
Since the role requires a flexible approach to shifts and being on call, be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experience where you successfully managed similar demands.
✨Demonstrate Leadership Skills
As a supervisor, you'll need strong leadership skills. Prepare examples from your past experiences where you led a team, resolved conflicts, or improved performance. This will showcase your ability to manage and motivate others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in high-pressure situations. Think of specific instances where you handled difficult calls or emergencies effectively, and be ready to share those stories.
