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- Tasks: Support adults with complex needs and challenging behaviour, providing compassionate care.
- Company: Durham Careline, a family-run specialist care provider.
- Benefits: Flexible hours, paid training, career progression, and employee support.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No experience needed; just bring your compassion and resilience.
- Other info: Join a supportive team dedicated to dignity and respect.
The predicted salary is between 12 - 16 £ per hour.
Join to apply for the Support Worker role at Careline Lifestyles.
Location: Bearpark or Nevilles Cross
Salary: £12.54 per hour
Job Type: Permanent / On-site
Contract Type: Full-time or Part-time, Days or Nights
About the Role
We are seeking resilient, compassionate, and dedicated Support Workers to join our specialist services supporting adults with complex needs and challenging behaviour. The individuals we support may present with physical and verbal aggression as part of their condition, as well as the potential of targeting those with protected characteristics. This role therefore requires emotional strength, patience, and a genuine commitment to understanding behaviour rather than judging it. Our residents live with a range of needs including mental health conditions, learning disabilities, acquired brain injuries, and physical disabilities. Many have experienced trauma, exclusion, or long periods of institutional care. Your role is to help change that narrative - to provide consistency, kindness, and skilled support that genuinely improves quality of life. This is a highly rewarding but demanding role, suited to people who want to make a real difference and who believe everyone deserves dignity, respect, and the opportunity to live a meaningful life.
Key Responsibilities
- Supporting residents through distressed or challenging behaviour, using Positive Behaviour Support (PBS)
- Building trusting, respectful relationships, even during difficult moments
- Assisting with personal care, daily routines, and household tasks
- Supporting residents with shopping, appointments, and community activities
- Encouraging independence, choice, and skill development
- Helping residents engage in positive experiences that enhance their wellbeing
- Maintaining a safe, structured, and supportive environment for everyone
No previous experience is required, but desirable. Full training is provided through our Careline Academy, including behaviour support, de-escalation, and safeguarding.
What We're Looking For
- Calm, patient, and emotionally resilient
- Able to remain professional in the face of challenging behaviour
- Compassionate, open-minded, and non-judgemental
- Strong communicators with good listening skills
- Reliable, positive, and committed to teamwork
- Passionate about improving lives, not just providing care
About Us
Durham Careline is a family-run, specialist care provider supporting adults with complex and challenging needs, including acquired brain injuries, neurological conditions, mental health needs, learning disabilities, and physical disabilities. We believe in doing the best for our residents, even when it’s difficult. Our focus is on dignity, individuality, and real-life outcomes - not just care, but support that helps people grow, reconnect, and live fuller lives. Our teams are highly valued, well-trained, and supported to deliver exceptional care in environments built on respect and inclusion.
Benefits Of Working For Durham Careline
- Flexible contracted hours to suit your lifestyle
- Fully paid 7-day induction programme through Careline Academy
- Excellent career progression and training opportunities
- 24-hour employee assistance programme for wellbeing and support
- Permanent and 0-hour contracts are available
- Company pension scheme
- Free onsite parking
- Uniform provided
We are committed to safeguarding and promoting the welfare of vulnerable people. An enhanced Disclosure and Barring Service (DBS) check will be required.
Support Worker - St Aidens and Nevilles Court employer: Careline Lifestyles
Contact Detail:
Careline Lifestyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker - St Aidens and Nevilles Court
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the care sector. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for support worker roles and practice your responses. Show them you’re not just about the skills but also about the compassion and understanding that this role demands.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in making a difference. Plus, it gives you a chance to showcase your passion for supporting those with complex needs.
We think you need these skills to ace Support Worker - St Aidens and Nevilles Court
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for supporting others and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that match the Support Worker role. Mention any relevant experiences, even if they’re not directly in care, that show your compassion and resilience.
Showcase Your Communication Skills: As a Support Worker, strong communication is key. Use your application to demonstrate your ability to listen and engage with others. Share examples of how you've effectively communicated in challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Careline Lifestyles
✨Understand the Role
Before your interview, take some time to really understand what being a Support Worker at Careline Lifestyles entails. Familiarise yourself with the specific needs of the residents and the challenges they face. This will help you articulate how your skills and experiences align with the role.
✨Showcase Your Compassion
During the interview, be sure to highlight your compassionate nature. Share examples from your past where you've demonstrated patience and understanding, especially in challenging situations. This is crucial for a role that requires emotional resilience and a non-judgemental approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult behaviour. Think about how you would apply Positive Behaviour Support (PBS) techniques in real-life situations. Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and the support provided to staff. This shows your genuine interest in the role and helps you gauge if the environment aligns with your values.
