At a Glance
- Tasks: Support adults with complex needs, providing compassionate care and building trusting relationships.
- Company: Durham Careline, a family-run specialist care provider focused on dignity and individuality.
- Benefits: Flexible hours, full training, career progression, and employee wellbeing support.
- Other info: Join a supportive team dedicated to improving the quality of life for residents.
- Why this job: Make a real difference in people's lives while gaining valuable experience and skills.
- Qualifications: No experience needed; just bring your compassion and commitment to helping others.
The predicted salary is between 13.04 - 13.04 £ per hour.
Location: Bearpark or Nevilles Cross
Salary: £13.04 per hour
Job Type: Permanent / On-site
Contract Type: Full-time or Part-time, Days or Nights
About The Role
This is not an elderly care role. We are seeking resilient, compassionate, and dedicated Support Workers to join our specialist services supporting adults with complex needs and challenging behaviour. The individuals we support may present with physical and verbal aggression as part of their condition, as well as the potential of targeting those with protected characteristics. This role therefore requires emotional strength, patience, and a genuine commitment to understanding behaviour rather than judging it. Our residents live with a range of needs including mental health conditions, learning disabilities, acquired brain injuries, and physical disabilities. Many have experienced trauma, exclusion, or long periods of institutional care. Your role is to help change that narrative - to provide consistency, kindness, and skilled support that genuinely improves quality of life. This is a highly rewarding but demanding role, suited to people who want to make a real difference and who believe everyone deserves dignity, respect, and the opportunity to live a meaningful life.
Key Responsibilities
- Provide person-centred support tailored to each individual's needs.
- Support residents through distressed or challenging behaviour, using Positive Behaviour Support (PBS).
- Build trusting, respectful relationships, even during difficult moments.
- Assist with personal care, daily routines, and household tasks.
- Support residents with shopping, appointments, and community activities.
- Encourage independence, choice, and skill development.
- Help residents engage in positive experiences that enhance their wellbeing.
- Maintain a safe, structured, and supportive environment for everyone.
What We're Looking For
- Calm, patient, and emotionally resilient.
- Able to remain professional in the face of challenging behaviour.
- Compassionate, open-minded, and non-judgemental.
- Strong communicators with good listening skills.
- Reliable, positive, and committed to teamwork.
- Passionate about improving lives, not just providing care.
No previous experience is required, but desirable. Full training is provided through our Careline Academy, including behaviour support, de-escalation, and safeguarding.
About Us
Durham Careline is a family-run, specialist care provider supporting adults with complex and challenging needs, including acquired brain injuries, neurological conditions, mental health needs, learning disabilities, and physical disabilities. We believe in doing the best for our residents, even when it's difficult. Our focus is on dignity, individuality, and real life outcomes - not just care, but support that helps people grow, reconnect, and live fuller lives. Our teams are highly valued, well-trained, and supported to deliver exceptional care in environments built on respect and inclusion.
Benefits Of Working For Durham Careline
- Flexible contracted hours to suit your lifestyle.
- Fully paid 7-day induction programme through Careline Academy.
- Excellent career progression and training opportunities.
- 24-hour employee assistance programme for wellbeing and support.
- Permanent and 0 hour contracts are available.
- Company pension scheme.
- Free onsite parking.
- Uniform provided.
We are committed to safeguarding and promoting the welfare of vulnerable people. An enhanced Disclosure and Barring Service (DBS) check will be required.
Care/Support Worker employer: Careline Lifestyles
Careline Lifestyles is an exceptional employer, offering a supportive and inclusive working culture that prioritises the wellbeing of both employees and service users. With unrivalled career progression and training opportunities, as well as a permanent contract with paid holiday leave, our Nightshift Nurses can thrive in a dynamic environment while making a meaningful impact on the lives of those we care for in Jarrow.
