Care Home Administrator – Wilkinson Park

Location: Harbottle, Morpeth

Salary: £13.32 per hour

Working Hours: Part-time, 30 hours per week

Job Type: Permanent, On-Site

About the Role: We are seeking an enthusiastic, passionate, and highly organised Care Home Administrator to join our dedicated team at Wilkinson Park. This is an exciting opportunity to contribute to the smooth operation of a specialist care home, providing essential administrative support that underpins the high-quality care we deliver to our residents. In this pivotal role, you will work closely with the Home Management Team, ensuring all administrative, financial, and clerical tasks are managed efficiently and accurately. You will also act as the first point of contact for clients, families, visitors, and staff, demonstrating professionalism, warmth, and excellent customer service at all times. As a Care Home Administrator, your contribution will directly impact the quality of life for our residents by supporting a well-organised and responsive care environment.

Key Responsibilities

• Ensure the smooth running of all administrative functions within the care home, acting as a central point of coordination.
• Maintain accurate financial and client records, both manually and electronically, in line with company policies.
• Process receipts, invoices, and other documentation related to resident accounts, ensuring timeliness and accuracy.
• Support payroll processes to ensure staff are paid correctly and on time.
• Provide administrative and secretarial support to the Home Management Team, assisting with correspondence, reports, and other duties as required.
• Operate office equipment such as computers, printers, fax machines, and photocopiers efficiently and safely.
• Answer phone calls, respond to client and visitor inquiries, and redirect or elevate matters appropriately.
• Attend and participate in mandatory training courses to maintain professional knowledge and competence.
• Uphold health and safety standards, ensuring the security of the home is maintained at all times.
• Ensure safe working practices, adherence to company policies, and confidentiality of sensitive information.
• Assist with day-to-day operational tasks, supporting a collaborative and professional team environment.

About You

• Minimum of 2 years' experience in an administrative or office-based role.
• Strong numerical, word-processing, and computer literacy skills, including experience with Microsoft Office (Word, Excel, Outlook).
• Exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Professional telephone manner and ability to interact confidently with a range of stakeholders.
• Ability to work independently while also contributing effectively as part of a team.
• Genuine interest in working within a care environment and supporting vulnerable adults.
• Ability to maintain strict confidentiality at all times.

About Us

At Careline Lifestyles, we are a family-run, specialist provider of residential and nursing care. We support adults with acquired brain injuries, neurological conditions, mental health needs, and complex physical disabilities. Our ethos is built around empowering people to live life to the fullest, maintaining their individuality, and enhancing their overall quality of life. Every team member contributes to a supportive, compassionate environment where our residents feel valued, safe, and respected.

Additional Information

We are committed to safeguarding and promoting the welfare of individuals in our care. This role requires an enhanced Disclosure and Barring Service (DBS) check.