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- Tasks: Respond to emergency alerts and provide support to customers in their homes.
- Company: Careium, a compassionate tech company dedicated to helping people live independently.
- Benefits: Starting hourly rate of £13.67, full training, and ongoing development opportunities.
- Why this job: Become an everyday hero, making a real difference in people's lives.
- Qualifications: Caring attitude, effective communication skills, and a full UK driving licence.
- Other info: Work on a 4 on / 4 off rota, including nights and bank holidays.
The predicted salary is between 13 - 16 £ per hour.
4 on / 4 off rota including Nights & Bank Holidays. Full training provided. Starting hourly rate £13.67.
About Careium: At Careium, our motivating force is a genuine care for our users. We help people live a richer, more independent life by combining smart technology with compassionate human support. Guided by our values – Show Care, Act Smart and Be Heroes – we provide peace of mind to individuals, families and communities every day of the year.
The Role: As a Telecare Field Response Officer/Technician, you will play a vital role in delivering emergency response and telecare support to customers in their own homes and supported housing. You will respond to alerts, assess situations, provide reassurance and practical support, and ensure our technology and services work seamlessly when they are needed most. This is a field-based, lone-working role operating on a 4 days on / 4 days off rota, including nights and bank holidays, as part of a 24/7 service that runs 365 days a year.
What You Will Be Doing:
- Responding promptly to emergency telecare alerts and attending service users’ homes.
- Providing calm, empathetic reassurance and support in emergency and non-emergency situations.
- Assessing situations and taking appropriate action in line with procedures and training.
- Assisting service users using approved equipment following training and risk assessment.
- Installing, testing, maintaining and collecting telecare equipment.
- Accurately updating service user records and documentation using our systems.
- Working safely and independently while remaining connected to the wider Careium team.
What We Are Looking For:
- A caring and calm approach, with the ability to communicate effectively with a wide range of people.
- Confidence working independently in a lone-working, field-based role.
- Willingness to work a rolling rota including nights, weekends and bank holidays.
- Full UK driving licence and access to a vehicle (essential for travel between service users).
- Basic IT skills and attention to detail when recording information.
- Willingness to undergo an Enhanced DBS check.
Experience That Would Be an Advantage:
- Experience in telecare, emergency response, health, housing or social care.
- Experience supporting vulnerable adults.
- Knowledge of safeguarding and lone-working practices.
What We Offer: At Careium, you will be supported to succeed. We provide full training, ongoing development, and the opportunity to be part of a team that genuinely makes a difference. Every day, our colleagues are everyday heroes, using smart solutions and caring hearts to support people when it matters most.
Equality, Safeguarding & Compliance: Careium is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Reasonable adjustments will be made in line with the Equality Act 2010. This role is subject to an Enhanced DBS check due to working with vulnerable adults. Right to Work documentation must be provided on day one of employment.
Telecare Field Response Officer/Technician employer: Careium AB
Contact Detail:
Careium AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Field Response Officer/Technician
✨Tip Number 1
Get to know the company! Research Careium and understand their values – Show Care, Act Smart, and Be Heroes. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to emergency situations and how you would handle them. We want you to feel confident and ready to showcase your calm and caring approach!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about team dynamics or training opportunities shows that you’re keen to learn and grow within the role. Plus, it gives you a chance to see if Careium is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Telecare Field Response Officer/Technician
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your genuine care for others shine through. Share any experiences where you've provided support or reassurance to someone in need, as this aligns perfectly with our values at Careium.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant skills and experiences without fluff. We appreciate clarity, especially when it comes to understanding how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Telecare Field Response Officer role. Mention specific aspects of the job description that resonate with you, like your ability to work independently or your experience with emergency response.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Careium AB
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Telecare Field Response Officer/Technician. Familiarise yourself with the key tasks like responding to alerts and providing support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Your Caring Side
Since this role is all about compassion and support, think of examples from your past experiences where you've shown empathy or helped someone in need. Be ready to share these stories during the interview to highlight your suitability for the caring nature of the job.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as how you'd handle an emergency alert. Practise your responses to these scenarios, focusing on your calmness and decision-making skills. This will show that you're ready to act smart when it matters most.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team supports each other during lone-working shifts. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
