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- Tasks: Lead and enhance TEC service delivery in Gloucestershire, ensuring quality and customer satisfaction.
- Company: Careium is a top UK provider of Technology Enabled Care, helping over 250,000 individuals live independently.
- Benefits: Enjoy competitive salary, flexible remote work, career development, and generous leave policies.
- Other info: Join a forward-thinking team and become an Everyday Hero at Careium!
- Why this job: Make a real difference in people's lives through innovative care technology in a supportive culture.
- Qualifications: Experience in TEC systems, service delivery, and strong leadership skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Location:Gloucestershire (Field-Based with Remote Flexibility)
Contract Type:Permanent | Full-Time (37.5 hours/week)
Salary:Competitive + Excellent Benefits Package
About Careium
Careium is a leading provider of Technology Enabled Care (TEC) in the UK, supporting over 250,000 individuals to live independently and safely through innovative digital solutions. Our services include personal alarms, fall detectors, GPS devices, and 24/7 monitoring—empowering people to live with confidence and dignity.
We are proud to be the everyday heroes our clients rely on, combining smart technology with genuine care.
About the Role
We are looking for a passionate and experiencedService Delivery Leadto oversee and enhance the delivery of TEC services acrossGloucestershire. This is a key leadership role responsible for ensuring operational excellence, customer satisfaction, and compliance with quality and safeguarding standards.
You’ll lead a local team, manage service performance, and play a vital role in the region’s digital transformation journey—supporting vulnerable individuals to live independently through innovative care technology.
Key Responsibilities
- Service Leadership:Oversee day-to-day TEC service operations, ensuring high-quality delivery aligned with TSA Quality Standards and Careium’s values.
- Performance Management:Meet or exceed KPIs including installation turnaround, call handling, and customer satisfaction.
- Team Development:Lead, support, and motivate a high-performing local team with a focus on engagement, retention, and continuous improvement.
- Digital Transformation:Drive successful implementation of digital telecare upgrades and service enhancements in line with the digital switchover.
- Safeguarding & Compliance:Ensure 100% compliance with safeguarding, data protection, and health & safety standards.
- Stakeholder Engagement:Build strong relationships with local authorities, NHS bodies, housing associations, and community partners.
- Revenue Growth:Identify opportunities to grow revenue, including the development of self-funder options and strategic partnerships.
- Incident Management:Respond effectively to service disruptions, safeguarding alerts, and technical issues with professionalism and care.
What You’ll Need to Succeed
- In-depth knowledge of TEC systems and devices (e.g. alarms, sensors, fall detectors, IP-based systems).
- Strong understanding of how TEC supports health, social care, and housing outcomes.
- Experience managing service delivery operations in a regulated environment.
- Familiarity with safeguarding principles, the Care Act 2014, and TSA Quality Standards.
- Proficiency with CRM systems, monitoring platforms, and digital reporting tools.
- Knowledge of the local care commissioning landscape and community networks in Gloucestershire.
- Excellent leadership, communication, and problem-solving skills.
- Ability to build business cases and contribute to regional strategy.
- Passion for innovation, inclusion, and person-centred care.
What We Offer
- Competitive Salary & Benefits– Including enhanced sick pay, generous parental leave, and a healthcare cash plan.
- Career Development– Clear progression pathways and access to professional development.
- Annual Leave– Increasing entitlement with length of service.
- Life Assurance– Coverage at 3x your annual salary.
- Pension Scheme– Employer contributions up to 6%.
- Supportive Culture– A values-driven environment focused on service excellence, collaboration, and innovation.
Make a Real Difference
This is more than a management role—it’s a chance to lead meaningful change in people’s lives. If you’re passionate about delivering outstanding care through technology and want to be part of a forward-thinking team, we’d love to hear from you.
Apply now and become an Everyday Hero at Careium.
#NowHiring #ServiceDelivery #CareiumCareers #DigitalCare #TECJobs #GloucestershireJobs
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Service Delivery Lead – Gloucestershire employer: Careium AB
Contact Detail:
Careium AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead – Gloucestershire
✨Tip Number 1
Familiarise yourself with the latest trends in Technology Enabled Care (TEC). Understanding how these technologies work and their impact on health and social care will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the TEC field, especially those working in Gloucestershire. Attend local events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with performance management and team development. Be ready to share specific examples of how you've led teams to achieve KPIs and improve service delivery.
✨Tip Number 4
Research Careium's values and recent initiatives. Tailoring your conversation to align with their mission and demonstrating your passion for person-centred care will make a strong impression.
We think you need these skills to ace Service Delivery Lead – Gloucestershire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Service Delivery Lead position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in service delivery, leadership, and technology-enabled care. Use bullet points for clarity and focus on achievements that demonstrate your impact in previous roles.
Write a Strong Cover Letter: Your cover letter should express your passion for the role and the company. Highlight specific experiences that showcase your understanding of TEC systems and your ability to lead a team effectively. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this leadership role.
How to prepare for a job interview at Careium AB
✨Understand the TEC Landscape
Familiarise yourself with Technology Enabled Care systems and devices. Be prepared to discuss how these technologies support health and social care outcomes, as this knowledge will be crucial in demonstrating your expertise during the interview.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and develop team members, as well as your experience in managing service delivery operations in a regulated environment.
✨Emphasise Compliance Knowledge
Make sure you understand safeguarding principles and relevant legislation, such as the Care Act 2014. Be ready to discuss how you ensure compliance with quality standards and how you handle incidents professionally.
✨Demonstrate Stakeholder Engagement
Think about your experience building relationships with local authorities, NHS bodies, and community partners. Prepare to share specific examples of how you've engaged stakeholders to enhance service delivery and drive revenue growth.