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- Tasks: Install, repair, and replace telecare equipment while providing support to users.
- Company: Careium, a compassionate tech company dedicated to improving lives.
- Benefits: Full training, ongoing development, and a supportive team environment.
- Why this job: Be a hero in your community by helping people live independently.
- Qualifications: Caring attitude, effective communication skills, and a full UK driving licence.
- Other info: Flexible working hours with a rolling rota, including nights and weekends.
The predicted salary is between 25000 - 30000 £ per year.
Monday to Friday 9am to 5pm with added on call during evenings and weekends on a rolling rota.
About Careium
At Careium, our motivating force is a genuine care for our users. We help people live a richer, more independent life by combining smart technology with compassionate human support. Guided by our values – Show Care, Act Smart and Be Heroes – we provide peace of mind to individuals, families and communities every day of the year.
The Role
As a Telecare Field Technician, you will play a vital role in delivering telecare support to customers in their own homes and supported housing. This is a field-based, lone-working role operating on a Monday to Friday basis, with added on call shifts worked on a rota (including nights and weekends).
What You Will Be Doing
- Going out daily to install, repair or replace telecare equipment.
- Providing calm, empathetic reassurance and support explaining how to use the equipment.
- Assessing situations and taking appropriate action in line with procedures and training.
- Accurately updating service user records and documentation using our systems.
- Working safely and independently while remaining connected to the wider Careium team.
What We Are Looking For
- A caring and calm approach, with the ability to communicate effectively with a wide range of people.
- Confidence working independently in a lone-working, field-based role.
- Willingness to work a rolling rota including nights, weekends and bank holidays.
- Full UK driving licence. Company vehicle is provided.
- Basic IT skills and attention to detail when recording information.
- Willingness to undergo an Enhanced DBS check.
Experience That Would Be an Advantage
- Experience in telecare, emergency response.
- Knowledge of safeguarding and lone-working practices.
What We Offer
At Careium, you will be supported to succeed. We provide full training, ongoing development, and the opportunity to be part of a team that genuinely makes a difference. Every day, our colleagues are everyday heroes – using smart solutions and caring hearts to support people when it matters most.
Equality, Safeguarding & Compliance
Careium is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Reasonable adjustments will be made in line with the Equality Act 2010. This role is subject to an Enhanced DBS check due to working with vulnerable adults. Right to Work documentation must be provided on day one of employment.
Telecare Field Technician in Hereford employer: Careium AB
Contact Detail:
Careium AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Field Technician in Hereford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Careium's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Telecare Field Technician, you'll need to explain things clearly and calmly. Try role-playing with a friend to get comfortable talking about how you'd support customers in their homes.
✨Tip Number 3
Be ready for situational questions! Think about past experiences where you had to assess a situation and take action. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Telecare Field Technician in Hereford
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your genuine care for others shine through. Use examples that highlight your empathetic approach and how you've supported people in the past. We want to see that you can connect with our users!
Be Clear and Concise: Keep your application straightforward and to the point. Make sure to clearly outline your relevant experience and skills, especially those related to telecare or lone-working. We appreciate clarity as it helps us understand your fit for the role.
Highlight Your Independence: Since this is a field-based role, emphasise your ability to work independently. Share instances where you've successfully managed tasks on your own, showing us that you can handle the responsibilities of a Telecare Field Technician.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Careium AB
✨Know Your Stuff
Make sure you understand the role of a Telecare Field Technician inside out. Familiarise yourself with telecare equipment, how it works, and the common issues that might arise. This will not only help you answer technical questions but also show your genuine interest in the position.
✨Show Your Caring Side
Since this role is all about providing support to users, be prepared to demonstrate your empathetic approach. Think of examples from your past experiences where you've shown care and understanding, especially in challenging situations. This will resonate well with Careium's values.
✨Practice Your Communication Skills
You'll need to explain how to use equipment to customers, so practice clear and calm communication. Consider doing mock interviews or role-playing scenarios where you explain technical concepts to someone unfamiliar with them. This will help you convey information effectively during the actual interview.
✨Be Ready for Situational Questions
Expect questions that assess how you'd handle specific situations, especially those involving lone-working or emergency responses. Prepare by thinking through various scenarios and how you would respond, ensuring you align your answers with Careium's procedures and values.