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- Tasks: Coordinate technician visits and support new clients with excellent service.
- Company: Careium empowers people to live independently through innovative technology.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Join a dynamic team that values care, smart actions, and heroism.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 1+ years in scheduling or customer service, strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Working Hours: Monday to Friday 9am - 5pm
Location: Walker Business Park, Blackburn
About Careium
At Careium, we empower over 250,000 people across the UK to live independently and safely through innovative Technology Enabled Care (TEC). From personal alarms to GPS devices and 24/7 monitoring, we combine smart technology with genuine care, because we believe everyone deserves to live with confidence and dignity. We’re proud to be the everyday heroes our clients rely on.
About the Role
We’re looking for a proactive and organised Customer Service Advisor/Scheduler to join our dynamic Customer Service Operations team. You’ll play a vital role in coordinating technician visits, supporting onboarding for new clients, and ensuring seamless communication with adult social care teams. This is a fast‑paced, people‑focused role where your attention to detail and commitment to excellent service will help us deliver life‑enhancing care to those who need it most.
Key Responsibilities
- Schedule and manage technician diaries for installations, repairs, and collections.
- Support onboarding of new customers under fully managed contracts.
- Handle inbound calls and emails, providing clear and compassionate support.
- Liaise with adult social care and internal teams to ensure smooth service delivery.
- Maintain accurate records across all systems, including account creation and updates.
- Work to meet KPIs and SLAs while promoting a positive client experience.
What You’ll Need to Succeed
- Enthusiasm, patience, and the ability to work under pressure.
- Strong organisational and multitasking skills.
- Empathy, active listening, and a problem‑solving mindset.
- Proficiency in Microsoft Office and IT systems.
- Flexibility, adaptability, and a team‑first attitude.
- 1+ years’ experience in a scheduling or coordination role.
- Background in a fast‑paced customer service or care environment.
Our Values
Show Care | Act Smart | Be Heroes
What We Offer
Competitive Salary
Customer Service Advisor/Scheduler employer: Careium AB
Contact Detail:
Careium AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor/Scheduler
✨Tip Number 1
Get to know the company! Research Careium and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to handle calls and emails with empathy and clarity. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be proactive during the interview. Prepare questions about the role and the team dynamics. This shows you're engaged and ready to contribute to the fast-paced environment at Careium.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the innovative spirit of Careium.
We think you need these skills to ace Customer Service Advisor/Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor/Scheduler role. Highlight your relevant experience in scheduling and customer service, and show us how your skills align with our values at Careium.
Showcase Your Soft Skills: We’re looking for someone with empathy and a problem-solving mindset. In your application, share examples of how you've demonstrated these qualities in previous roles, especially in fast-paced environments.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills that match the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Careium AB
✨Know the Company Inside Out
Before your interview, take some time to research Careium and their mission. Understand their values, especially how they show care and act smart. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Organisational Skills
As a Customer Service Advisor/Scheduler, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed schedules or coordinated activities. Be ready to discuss how you prioritise tasks and maintain attention to detail under pressure.
✨Showcase Your Empathy and Communication Skills
This role requires a compassionate approach when dealing with clients. Think of specific instances where you've provided excellent customer service or resolved conflicts. Practise articulating these experiences clearly, highlighting your active listening skills and problem-solving mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations in the role. For example, how would you manage a last-minute technician cancellation? Think through potential scenarios and prepare your responses, focusing on your flexibility and team-first attitude.