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For Companies At a Glance
- Tasks: Help clients by answering calls and emails, providing vital support and information.
- Company: Join Careium, one of Europe’s largest telecare organisations dedicated to making a difference.
- Benefits: Enjoy increasing annual leave, sick pay, health care discounts, and a supportive work environment.
- Why this job: Be an Everyday Hero and make a real impact in people's lives every day.
- Qualifications: Strong communication skills, empathy, and the ability to work under pressure.
- Other info: Great opportunities for learning and development in a warm, welcoming environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are looking for some more heroes to join our Careium Family
Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody’s life.
We have fantastic opportunity for a Customer Service Advisor to work alongside our dedicated Customer Service Team where you will be reporting to the Customer Service Manager.
We have a great culture were we support and celebrate the success of our colleagues. We value our Careium Family, so whether you’re a customer or colleague, you can be assured we are adopting our values into everything that we do!
Who we are.
We are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our clients maintain and enjoy a richer and more independent life.
Our mission is simple: we aim to Be ‘Everyday Heroes’, by using innovative technology we Act Smart, to provide support to our clients and Show Care when they need it the most!
We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world. With our excellent team of in-house Emergency Call Handlers we maintain our own 24/7/365 Alarm Receiving Centre, along with our own Mobile Response Team.
Responsibilities
- Answering inbound calls and Emails
- Dealing with enquiries, providing information on the service we deliver
- Support our clients with the onboarding process
- Taking Payments
- Offboarding clients
You will strive to deliver the highest standard of customer service and promote a positive experience for our clients.
Qualifications
- Strive to meet KPIs
- Show initiative and energy
- Provide support to team members
- Patience and understanding when dealing with customers
- Ability to work under pressure
- Good verbal, written, and presentation skills
- Excellent interpersonal and communication skills
- Accuracy when processing data
- Empathy
We Offer
In exchange for the very best Everyday Heroes, we offer the following:
- Annual leave that increases with length of service
- Sick pay that increases with length of service
- Company Maternity/Paternity Pay
- A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more
- Life Assurance, worth 3 times the value of your annual salary
- Pension contributions of up to 6%
- A warm and welcoming, safe environment
- Free On-Site Parking
- Learning and Development Opportunities
- New Office Facilities
We’d love to hear from you if you have what it takes to be an Everyday Hero. If you would like to work in a business that saves lives and adds value to individual’s lives, then get in touch. Please click ‘Apply’ today to be considered as a Customer Service Advisor.
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Customer Service Advisor employer: Careium AB
Contact Detail:
Careium AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Careium's mission and values. Understanding what makes them tick will help you connect your experiences to their goals, showing you're not just another candidate.
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you've helped someone out. Be ready to share these stories during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Dress the part! Even if it's a virtual interview, looking professional can boost your confidence and make a great first impression. Remember, you're aiming to be one of their Everyday Heroes!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Helping Others: In your application, let us know why you genuinely care about helping people. Share any experiences that highlight your commitment to making a difference in others' lives, as this aligns perfectly with our mission at Careium.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and qualities we’re looking for, like empathy and excellent communication. This shows us that you’ve done your homework and are serious about joining our Careium Family.
Highlight Relevant Experience: If you've got previous customer service experience, don’t hold back! Share examples of how you’ve dealt with enquiries or supported clients, as this will demonstrate your ability to thrive in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Careium AB
✨Know Your Why
Before the interview, take a moment to reflect on why you want to be a Customer Service Advisor. Think about your genuine interest in helping others and how that aligns with the company's mission of being 'Everyday Heroes'. This will help you convey your passion during the interview.
✨Showcase Your Empathy
Empathy is key in customer service roles. Prepare examples from your past experiences where you've demonstrated patience and understanding when dealing with customers. This will show the interviewer that you can handle sensitive situations with care.
✨Familiarise Yourself with the Company
Do some research on Careium and their services. Understanding their products and the impact they have on clients' lives will allow you to speak confidently about how you can contribute to their mission during the interview.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more thoughtful and relevant answers. Practising active listening can set you apart as a candidate who truly values communication.
