At a Glance
- Tasks: Test and support innovative telecare products that enhance lives.
- Company: Join Careium UK, a leading telecare organisation making a difference.
- Benefits: Flexible working options, ongoing learning, and a collaborative culture.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by supporting vulnerable communities with technology.
- Qualifications: Experience in technical support or product testing, strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Careium UK are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our clients maintain and enjoy a richer and more independent life. We offer a completely digital telecom system, enabling vulnerable and elderly clients to feel safe both at home and when out in the community. With our dedicated team of in-house Emergency Call Handlers, we operate a 24/7/365 Alarm Receiving Centre alongside our Mobile Response Team.
About the role
Are you a technically curious problem-solver who thrives on improving products that make a real difference? We’re looking for a Product Test & Support Solutions Engineer to play a vital role in ensuring the reliability, performance and ongoing support of telecare and Technology Enabled Care (TEC) solutions used to support vulnerable people. This is a dynamic, hands-on role combining product testing, technical troubleshooting, and stakeholder collaboration, where your work directly contributes to delivering safe, dependable services to customers and end users.
What will you do
- Product Testing & Validation: Design and execute test plans, UAT regimes and validation processes for new and existing products.
- Technical Support & Troubleshooting: Support device connectivity and telecare system issues for internal teams, customers and third parties.
- Incident Management: Manage and resolve technical incidents and escalations using case management systems.
- System Diagnostics: Diagnose issues across monitoring platforms, signalling paths, and system configurations.
- Product Rollouts: Support product launches, pilots, and continuous service improvements.
- Cross-Functional Collaboration: Work closely with Product, Development, IT and external partners to ensure seamless service delivery.
- Documentation: Create and maintain technical documentation, test evidence and procedures.
- Training & Knowledge Sharing: Deliver training and provide technical knowledge to internal teams and clients where required.
What we would like to see in your CV
- Relevant Experience: Background in telecare/TEC, technical support, or product testing/UAT.
- Problem-Solving Skills: Strong diagnostic and analytical capabilities.
- Testing Knowledge: Ability to design and follow structured test plans and validation processes.
- Communication Skills: Excellent stakeholder engagement and customer service mindset.
- Technical Capability: Understanding of IP networking, telecoms, or connectivity principles.
- Microsoft Office: Proficiency in Word, Excel and PowerPoint.
- Organisation: Ability to prioritise workload and work autonomously in a fast-paced environment.
- Specialist Knowledge: Experience with monitoring platforms (e.g. UMO, PNC, Jontek, EVO).
- Networking Knowledge: Understanding of routers, switches, and connectivity principles.
- Additional Skills: Exposure to telecare protocols or basic coding.
We Offer
- Flexible Working: Remote or hybrid working options available.
- Meaningful Work: Opportunity to support vulnerable communities through innovative technology.
- Collaborative Culture: Work within a supportive and forward-thinking technical team.
- Development Opportunities: Ongoing learning and professional development.
- Impactful Role: A position where you influence product lifecycle and service delivery.
Our Commitment
We are committed to fair, transparent and inclusive recruitment practices, in line with UK employment law and ACAS guidance. All applicants will be considered on merit, with reasonable adjustments available throughout the process. All successful applicants must provide valid Right to Work documentation on Day 1 in accordance with UK legal requirements.
Product Test & Support Solutions Engineer in Blackburn employer: Careium AB
Careium UK is an exceptional employer, offering a collaborative culture where innovation meets meaningful work. As a Product Test & Support Solutions Engineer, you will enjoy flexible working options and have the opportunity to contribute to the well-being of vulnerable communities through technology. With a strong focus on professional development and a supportive technical team, Careium UK provides a rewarding environment for those looking to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Product Test & Support Solutions Engineer in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in the telecare and tech industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical troubleshooting and product testing abilities. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to product testing and technical support. Think about real-life scenarios where you’ve solved problems or improved processes, and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Careium UK.
We think you need these skills to ace Product Test & Support Solutions Engineer in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Product Test & Support Solutions Engineer. Highlight your relevant experience in telecare or technical support, and don’t forget to showcase those problem-solving skills that we’re looking for!
Show Off Your Testing Knowledge:We want to see your ability to design and follow structured test plans. Include any specific examples of product testing or UAT you've done in the past, as this will really help your application stand out.
Communicate Clearly:Excellent communication is key! Make sure your application reflects your stakeholder engagement skills. Use clear language and structure your information well so we can easily see how you’d fit into our collaborative culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Careium UK!
How to prepare for a job interview at Careium AB
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IP networking and telecoms. Familiarise yourself with the specific products and services Careium UK offers, as this will show your genuine interest and help you answer questions confidently.
✨Prepare for Problem-Solving Scenarios
Expect to tackle some real-world problem-solving scenarios during the interview. Think of examples from your past experience where you've successfully diagnosed and resolved technical issues, particularly in telecare or similar fields.
✨Showcase Your Collaboration Skills
Since the role involves cross-functional collaboration, be ready to discuss how you've worked with different teams in the past. Highlight any experiences where you’ve engaged with stakeholders or provided training, as this will demonstrate your communication skills.
✨Bring Questions to the Table
Prepare thoughtful questions about the role and the company. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values. Ask about their approach to product rollouts or how they handle incident management.
