At a Glance
- Tasks: Coordinate technician visits and support new clients with care services.
- Company: Careium, empowering people through innovative technology and genuine care.
- Benefits: Competitive salary, life assurance, pension scheme, and a supportive culture.
- Other info: Join a values-driven team and become an Everyday Hero at Careium.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 1+ years in scheduling or customer service, strong organisational skills, and empathy.
The predicted salary is between 25000 - 30000 € per year.
Working Hours: Monday to Friday 9am - 5pm
Location: Walker Business Park, Blackburn
About Careium
At Careium, we empower over 250,000 people across the UK to live independently and safely through innovative Technology Enabled Care (TEC). From personal alarms to GPS devices and 24/7 monitoring, we combine smart technology with genuine care, because we believe everyone deserves to live with confidence and dignity. We’re proud to be the everyday heroes our clients rely on.
About the Role
We’re looking for a proactive and organised Customer Service Advisor/Scheduler to join our dynamic Customer Service Operations team. You’ll play a vital role in coordinating technician visits, supporting onboarding for new clients, and ensuring seamless communication with adult social care teams. This is a fast‑paced, people‑focused role where your attention to detail and commitment to excellent service will help us deliver life‑enhancing care to those who need it most.
Key Responsibilities
- Schedule and manage technician diaries for installations, repairs, and collections.
- Support onboarding of new customers under fully managed contracts.
- Handle inbound calls and emails, providing clear and compassionate support.
- Liaise with adult social care and internal teams to ensure smooth service delivery.
- Maintain accurate records across all systems, including account creation and updates.
- Work to meet KPIs and SLAs while promoting a positive client experience.
What You’ll Need to Succeed
- Enthusiasm, patience, and the ability to work under pressure.
- Strong organisational and multitasking skills.
- Empathy, active listening, and a problem‑solving mindset.
- Proficiency in Microsoft Office and IT systems.
- Flexibility, adaptability, and a team‑first attitude.
- 1+ years’ experience in a scheduling or coordination role.
- Background in a fast‑paced customer service or care environment.
Our Values
- Show Care
- Act Smart
- Be Heroes
What We Offer
- Competitive Salary & Benefits
- Life Assurance (3x salary)
- Pension Scheme (up to 6% employer contribution)
- Supportive, Values‑Driven Culture
Be Part of Something Meaningful
This isn’t just a Customer Service scheduling role, it’s a chance to make a real difference in people’s lives. If you’re passionate about delivering outstanding service and want to be part of a forward‑thinking team, we’d love to hear from you. Apply now and become an Everyday Hero at Careium.
Customer Service Advisor/Scheduler in Blackburn employer: Careium AB
At Careium, we pride ourselves on being an exceptional employer, offering a supportive and values-driven culture that empowers our employees to make a meaningful impact in the lives of over 250,000 individuals across the UK. Located in the vibrant Walker Business Park, Blackburn, we provide competitive salaries, comprehensive benefits including life assurance and a generous pension scheme, and ample opportunities for personal and professional growth within a dynamic team dedicated to delivering outstanding service. Join us and become part of a forward-thinking organisation where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/Scheduler in Blackburn
✨Tip Number 1
Get to know the company! Research Careium and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about clear and compassionate support, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team dynamics and how they measure success. This shows you're not just looking for any job, but you want to contribute positively to their mission.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor/Scheduler in Blackburn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and scheduling. We want to see how your skills align with our mission at Careium!
Show Your Enthusiasm:Let your passion for helping others shine through in your application. We’re looking for someone who embodies our values of showing care and being heroes, so don’t hold back on expressing why you want to join us!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills that match the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Careium!
How to prepare for a job interview at Careium AB
✨Know the Company Inside Out
Before your interview, take some time to research Careium and its mission. Understand their values, especially 'Show Care', 'Act Smart', and 'Be Heroes'. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Demonstrate Your Organisational Skills
As a Customer Service Advisor/Scheduler, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed schedules or coordinated activities. Highlight your attention to detail and how you ensure everything runs smoothly.
✨Showcase Your Empathy and Communication Skills
In this role, you'll be dealing with clients who may need extra support. Be ready to discuss how you've handled difficult situations in the past with empathy and active listening. Practice articulating your thoughts clearly, as effective communication is key to providing excellent service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to adapt quickly or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your capability.
