At a Glance
- Tasks: Help clients feel safe and supported through excellent customer service.
- Company: Careium UK, a leading telecare organisation making a difference in people's lives.
- Benefits: Enhanced annual leave, health cash plan, life assurance, and training opportunities.
- Other info: Join a warm, inclusive team with great career growth potential.
- Why this job: Make a real impact every day by supporting vulnerable clients.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 24000 - 28000 € per year.
Careium UK are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our clients maintain and enjoy a richer and more independent life. We offer a completely digital telecom system, enabling vulnerable and elderly clients to feel safe both at home and when out in the community. With our dedicated team of in‑house Emergency Call Handlers, we operate a 24/7/365 Alarm Receiving Centre alongside our Mobile Response Team.
About the role: Do you have a genuine passion for helping people and want to make a real difference every day? At Careium UK, you’ll have the opportunity to do just that. We are looking for a Customer Service Advisor to join our supportive and collaborative Customer Service Team to cover a period of Maternity. Reporting to the Customer Service Manager, you will be the first point of contact for our clients, delivering a high‑quality service that reflects our values of care, innovation and reliability. This is a rewarding opportunity where your work will directly impact customers’ lives, ensuring they feel supported, informed and valued at every interaction.
What will you do:
- Customer Enquiries: Answer inbound calls and emails, providing clear, accurate and helpful information about our services.
- Client Support: Assist customers through onboarding and off‑boarding processes with professionalism and empathy.
- Technical Queries: Handle basic technical queries relating to products and services, escalating where necessary.
- Payments Processing: Support customers with payment queries and transactions, ensuring accuracy at all times.
- Service Excellence: Deliver consistently high levels of customer service, promoting a positive and reassuring experience for all clients.
What we would like to see in your CV:
- Customer Service Experience: Previous experience in a customer‑focused role is desirable.
- Performance Driven: Ability to meet or exceed KPIs while maintaining service quality.
- Problem‑Solving Skills: Confident in resolving issues and finding practical solutions.
- Teamwork: Supportive team player who contributes positively to team success.
- Resilience: Ability to work under pressure in a fast‑paced environment.
- Communication Skills: Excellent verbal and written communication, with strong interpersonal skills.
- IT Proficiency: Confident using systems and handling data with accuracy.
- Attention to Detail: High level of accuracy when processing information.
- Empathy & Patience: A caring approach when dealing with customers, particularly those who may be vulnerable.
We Offer:
- Enhanced Annual Leave: Holiday entitlement increases with length of service.
- Progressive Sick Pay: Company sick pay aligned to length of service.
- Family‑Friendly Policies: Company maternity and paternity pay.
- Health Cash Plan: Access to a scheme offering support towards dental, optical and other health costs.
- Life Assurance: Cover worth 3x your annual salary.
- Pension Contributions: Employer contributions of up to 6%.
- Training & Development: Full training provided alongside ongoing learning opportunities.
- Work Environment: A warm, supportive and inclusive workplace with modern facilities and free on‑site parking.
We’d love to hear from you if you have what it takes to be an Everyday Hero. If you would like to work in a business that makes a genuine difference to people’s lives, then get in touch. All successful applicants must provide valid Right to Work documentation on Day 1 in accordance with UK legal requirements.
Customer Service Advisor (Fixed Term - 9 Months) in Blackburn employer: Careium AB
At Careium UK, we pride ourselves on being a leading telecare organisation that values its employees as much as its clients. Our supportive and inclusive work culture fosters personal and professional growth, offering comprehensive training and development opportunities alongside enhanced annual leave and family-friendly policies. Join us in making a meaningful impact in the lives of vulnerable individuals while enjoying a rewarding career in a modern workplace with excellent benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Fixed Term - 9 Months) in Blackburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Careium UK. Understand their values and services so you can show how your passion for helping people aligns with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it’s crucial to convey information clearly and empathetically. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle technical queries and client support effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Advisor (Fixed Term - 9 Months) in Blackburn
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your genuine passion for helping people in your application. We want to see how you can make a real difference in our clients' lives, so share any relevant experiences that showcase this.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the role. Focus on customer service experience, problem-solving skills, and your ability to work under pressure – these are key for us at Careium UK.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and ensure your communication skills shine through, as we value excellent verbal and written communication.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this rewarding opportunity to join our supportive team.
How to prepare for a job interview at Careium AB
✨Know the Company Inside Out
Before your interview, take some time to research Careium UK. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to deliver high-quality service, which is crucial for this role.
✨Practice Empathy and Patience
Since you'll be dealing with vulnerable clients, it's essential to convey empathy and patience during the interview. Consider how you would handle sensitive situations and be ready to discuss your approach to ensuring clients feel supported and valued.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing positively to the team.
