At a Glance
- Tasks: Coordinate technician visits and support onboarding for new clients in a fast-paced environment.
- Company: Careium empowers people with innovative Technology Enabled Care solutions.
- Benefits: Competitive salary, life assurance, pension scheme, and a supportive culture.
- Other info: Join a values-driven team and be part of something meaningful.
- Why this job: Make a real difference in people's lives while delivering outstanding service.
- Qualifications: 1+ years in scheduling or coordination, strong organisational skills, and empathy.
The predicted salary is between 20790 - 25410 £ per year.
- Working Hours: Monday to Friday 9am - 5pm
- 6 months Fixed Term Contract
- About Careium
At Careium, we empower over 250,000 people across the UK to live independently and safely through innovative Technology Enabled Care (TEC).
From personal alarms to GPS devices and 24/7 monitoring, we combine smart technology with genuine care, because we believe everyone deserves to live with confidence and dignity.
We’re proud to be the everyday heroes our clients rely on.
About the Role
We’re looking for a proactive and organised Customer service Advisor/Scheduler to join our dynamic Customer Service Operations team.
You’ll play a vital role in coordinating technician visits, supporting onboarding for new clients, and ensuring seamless communication with adult social care teams.
This is a fast-paced, people-focused role where your attention to detail and commitment to excellent service will help us deliver life-enhancing care to those who need it most.
Key Responsibilities
- Schedule and manage technician diaries for installations, repairs, and collections.
- Support onboarding of new customers under fully managed contracts.
- Handle inbound calls and emails, providing clear and compassionate support.
- Liaise with adult social care and internal teams to ensure smooth service delivery.
- Maintain accurate records across all systems, including account creation and updates.
- Work to meet KPIs and SLAs while promoting a positive client experience.
- What You’ll Need to Succeed
- Enthusiasm, patience, and the ability to work under pressure.
- Strong organisational and multitasking skills.
- Empathy, active listening, and a problem-solving mindset.
- Proficiency in Microsoft Office and IT systems.
- Flexibility, adaptability, and a team-first attitude.
- 1+ years’ experience in a scheduling or coordination role.
- Background in a fast-paced customer service or care environment.
Our Values
- Show Care
- Act Smart
- Be Heroes
What We Offer
- Competitive Salary & Benefits
- Life Assurance (3x salary)
- Pension Scheme (up to 6% employer contribution)
- Supportive, Values-Driven Culture
- Be Part of Something Meaningful
This isn’t just a Customer Service scheduling role, it’s a chance to make a real difference in people’s lives.
If you’re passionate about delivering outstanding service and want to be part of a forward-thinking team, we’d love to hear from you.
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Customer Service Advisor/Scheduler in Blackburn employer: Careium AB
Careium AB is an exceptional employer located in Blackburn, offering a dynamic work environment where compassion and efficiency go hand in hand. Employees benefit from a supportive culture that prioritises professional growth and development, alongside the opportunity to make a meaningful impact in the community through their work in adult social care. With a focus on teamwork and clear communication, Careium fosters a workplace where every team member can thrive and contribute to improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/Scheduler in Blackburn
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Careium AB.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Careium AB. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor/Scheduler in Blackburn
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Careium AB.
How to prepare for a job interview at Careium AB
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Careium AB's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Careium AB offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
