At a Glance
- Tasks: Help clients by answering calls and emails, providing information, and supporting onboarding.
- Company: Join Careium, one of Europe’s largest telecare organisations dedicated to making a difference.
- Benefits: Enjoy increasing annual leave, sick pay, health care discounts, and a supportive work environment.
- Other info: Great opportunities for learning and development in a warm, welcoming environment.
- Why this job: Be an Everyday Hero and make a real impact in people's lives every day.
- Qualifications: Strong communication skills, empathy, and the ability to work under pressure.
The predicted salary is between 18900 - 23100 £ per year.
- Overview
- We are looking for some more heroes to join our Careium Family
Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody’s life.
We have fantastic opportunity for a Customer Service Advisor to work alongside our dedicated Customer Service Team where you will be reporting to the Customer Service Manager.
We have a great culture were we support and celebrate the success of our colleagues.
We value our Careium Family, so whether you’re a customer or colleague, you can be assured we are adopting our values into everything that we do!
Who we are.
We are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients.
We are here to help our clients maintain and enjoy a richer and more independent life.
- Our mission is simple: we aim to
- ‘ Everyday
- Heroes’, by using innovative technology we
- Act Smart , to provide support to our clients and
Show Care when they need it the most!
We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world.
With our excellent team of in-house Emergency Call Handlers we maintain our own 24/7/365 Alarm Receiving Centre, along with our own Mobile Response Team.
Responsibilities
- Answering inbound calls and Emails
- Dealing with enquiries, providing information on the service we deliver
- Support our clients with the onboarding process
- Taking Payments
- Offboarding clients
You will strive to deliver the highest standard of customer service and promote a positive experience for our clients.
Qualifications
- Strive to meet KPIs
- Show initiative and energy
- Provide support to team members
- Patience and understanding when dealing with customers
- Ability to work under pressure
- Good verbal, written, and presentation skills
- Excellent interpersonal and communication skills
- Accuracy when processing data
- Empathy
- We Offer
In exchange for the very best Everyday Heroes, we offer the following
- Annual leave that increases with length of service
- Sick pay that increases with length of service
- Company Maternity/Paternity Pay
- A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more
- Life Assurance, worth 3 times the value of your annual salary
- Pension contributions of up to 6%
- A warm and welcoming, safe environment
- Free On-Site Parking
- Learning and Development Opportunities
- New Office Facilities
We’d love to hear from you if you have what it takes to be an Everyday Hero.
If you would like to work in a business that saves lives and adds value to individual’s lives, then get in touch.
Please click ‘ Apply ’ today to be considered as a Customer Service Advisor.
- #customerservicejobs #jobsincustomerservice
- #J-18808-Ljbffr
Customer Service Advisor in Blackburn employer: Careium AB
Careium AB is an exceptional employer located in Blackburn, offering a dynamic work environment where compassion and efficiency go hand in hand. Employees benefit from a supportive culture that prioritises professional growth and development, alongside the opportunity to make a meaningful impact in the community through their work in adult social care. With a focus on teamwork and clear communication, Careium fosters a workplace where every team member can thrive and contribute to improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Blackburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Careium AB. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Careium AB before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Careium AB:Your cover letter is your chance to shine! Tell us why you want to work at Careium AB specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Careium AB!
How to prepare for a job interview at Careium AB
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
