At a Glance
- Tasks: Manage home care referrals and coordinate caregiver placements for clients.
- Company: Join Modivcare, a leader in personal care services with a caring culture.
- Benefits: Enjoy competitive pay, health insurance, 401(k) match, and generous paid time off.
- Other info: Remote work opportunity with a focus on collaboration and career growth.
- Why this job: Make a real impact by helping those who need care the most.
- Qualifications: Bilingual in English/Spanish with home care experience and strong communication skills.
The predicted salary is between 26.5 - 26.5 £ per hour.
Modivcare Personal Care Services is seeking an Intake Coordinator with direct home care experience to support our Personal Care Services industry from initial intake through their first billable shift.
What You'll Do:
- Manage home care referrals from initial intake through the first billable shift, taking ownership of the coordination needed to successfully start services.
- Verify Medicaid eligibility, payer information, authorizations, approved service hours, and required documentation to ensure cases are ready for service.
- Navigate Medicaid, payer portals, and plan-specific requirements to process referrals, obtain necessary information, and resolve authorization or intake barriers.
- Coordinate caregiver matching and placement based on authorized hours, client needs, location, schedule requirements, caregiver availability, and other case-specific needs.
- Coordinate all start-of-care activities, confirmed schedules, required documentation, and first-shift readiness to ensure a timely and successful launch of services.
- Communicate and collaborate with case managers, referral sources, clients, families, caregivers, and internal teams while maintaining accurate documentation and tracking each case through the first billable shift.
What You'll Need:
- 1+ years of direct home care experience in intake and/or care coordination required.
- Experience with Medicaid, payer portals, authorizations, and approved service hours required.
- Home care scheduling, staffing, caregiver matching, and start-of-care experience required.
- Experience with HHAeXchange or similar home care scheduling/EVV systems preferred.
- Bilingual English/Spanish.
- Strong communication, organization, follow-through, and computer skills.
What We Offer:
- Medical, Dental & Vision Insurance
- 401(k) with 6% company match
- Paid Time Off + 10 Paid Holidays
- Employee Assistance Program
- Employee Discounts
- Short and Long-term Disability and additional voluntary benefits
Our Mission: To provide access to the care that matters for those who need it most.
Our Values:
- Caring: We care about what we do and who we do it for.
- Collaborative: We value the perspective and experience of all.
- Dedicated: We are committed to making a real-world impact.
- Purposeful: We know our work has meaning.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.
Modivcare is committed to equal employment opportunity and is proud to be an equal opportunity workplace.
Intake Coordinator - Bilingual (English/Spanish) employer: CareGivers America
CareGivers America provides competitive pay rates and remote work options, making it an attractive employer in the personal care industry. The company fosters a supportive culture that encourages teamwork and offers opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Intake Coordinator - Bilingual (English/Spanish)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CareGivers America.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CareGivers America.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CareGivers America, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Intake Coordinator - Bilingual (English/Spanish)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CareGivers America.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CareGivers America.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CareGivers America. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CareGivers America. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CareGivers America
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CareGivers America’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
