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- Tasks: Be the go-to person for public inquiries and support team logistics.
- Company: Join Care First Recruitment Ltd., a leader in connecting talent with local authorities.
- Benefits: Enjoy flexible hours, holiday pay, and statutory sick pay.
- Why this job: Gain valuable experience in a dynamic environment while making a difference in your community.
- Qualifications: Must have 2 years of Local Authority experience and strong communication skills.
- Other info: This is a temporary contract with potential for extension, working 36 hours a week.
Care First Recruitment Ltd. are currently seeking experienced Business Support Officers, with previous Local Authority experience, to work in Central London / West London councils.
Job Duties:
- You will be the first point of contact for enquiries to designated teams from members of the public and other staff members.
- You will have to maintain systems and processes.
- Organising the logistics and actively contributing to team meetings, service meetings.
- Input personal data onto the system and ensure all information is accurate.
- The role includes scanning, filing and distribution of documents.
- To deal with telephone enquiries, emails and letters from members of the public in a professional manner.
- Minute taking.
Benefits: flexible working hours, holiday pay accrued for each hour that you work, statutory sick pay in line with HMRC guidance.
Essentials:
- Very good levels of Literacy.
- Able to understand and follow instructions & policies.
- Able to use initiative.
- Excellent organisational skills.
- Good written/verbal communication skills.
- Able to work as part of a team.
- A non-discriminatory approach.
You are required to have a minimum of 2 years' experience with a Local Authority.
Hourly rate: depending on experience and the Local Authority, range: £14 to £18 p/hr.
For most roles you will need either a Basic or an Enhanced DBS (checks by the Disclosure and Barring Service).
Job Type: Temporary contract.
Contract length: 3 months (may be extended).
Pay: Approx. £14.00-£18.00 per hour.
Expected hours: 36 per week.
Schedule: Monday to Friday.
Experience: Customer service in a Local Authority: 2 years (required).
Licence/Certification: Basic or Enhanced DBS certificate (required).
Ability to Commute: London (required).
Work Location: In person.
Please note that to be considered you must have previous experience working for a Local Authority.
Business Support Officer (For London Local Authorities) employer: Carefirst Recruitment Ltd
Contact Detail:
Carefirst Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (For London Local Authorities)
✨Tip Number 1
Make sure to highlight your previous experience with local authorities during any networking opportunities. Attend local government events or workshops where you can meet professionals in the field and discuss your background.
✨Tip Number 2
Familiarise yourself with the specific councils you are applying to. Research their recent projects, challenges, and values so you can tailor your conversations and demonstrate your genuine interest in their work.
✨Tip Number 3
Practice your communication skills, especially in handling enquiries. Role-play scenarios with friends or family to improve your confidence in dealing with public inquiries and ensure you can convey information clearly and professionally.
✨Tip Number 4
Consider obtaining or updating your DBS certificate if you don’t have one. Having this ready can speed up the hiring process and show your commitment to working in a role that requires trust and responsibility.
We think you need these skills to ace Business Support Officer (For London Local Authorities)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in local authorities. Emphasise your customer service skills and any specific duties that align with the job description, such as minute taking or data management.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a good fit for the Business Support Officer role. Mention your previous experience, organisational skills, and ability to follow instructions, as these are key requirements for the position.
Showcase Communication Skills: Since good written and verbal communication skills are essential, ensure your application is free from errors and clearly conveys your points. Use professional language and structure your writing well.
Highlight Relevant Qualifications: If you have a Basic or Enhanced DBS certificate, mention it in your application. Also, include any other relevant qualifications or training that demonstrate your capability to perform the job effectively.
How to prepare for a job interview at Carefirst Recruitment Ltd
✨Showcase Your Local Authority Experience
Make sure to highlight your previous experience working with local authorities. Be prepared to discuss specific examples of your roles and responsibilities, as well as how they relate to the job you're applying for.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for enquiries, it's crucial to exhibit excellent verbal and written communication skills. Practice answering common interview questions clearly and concisely, and consider preparing a few questions to ask the interviewer.
✨Emphasise Organisational Abilities
The role requires strong organisational skills, so be ready to discuss how you manage your time and tasks effectively. You might want to share examples of how you've successfully organised meetings or maintained systems in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and initiative. Think of situations where you've had to deal with challenging enquiries or maintain accuracy under pressure, and be ready to explain your thought process and actions.
