At a Glance
- Tasks: Provide admin support, manage customer queries, and maintain CRM systems.
- Company: Join Ainscough Crane Hire, a leading company in the crane hire industry.
- Benefits: Enjoy competitive salary, bi-annual bonuses, and 24 days annual leave.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in customer support.
- Qualifications: GCSEs in Maths & English; admin experience preferred.
The predicted salary is between 31295 - 38249 £ per year.
- Customer Support Administrator
- Ad Warrior Ltd
- Standish, Greater Manchester, England
Job Description
Vacancy Type: Permanent
Ainscough Crane Hire are looking for a Customer Support Administrator to join their successful team at Head Office in Standish, Wigan.
Benefits for a Customer Support Administrator
- Bi-Annual retention bonus
- 24 days annual leave plus an additional day at 2 years' service, 5 years service and 10 years service
- Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
- Group life assurance 3 x basic salary
- Pension 4% employer 5% employees
- Online access to payslips, book and view holidays and personal info
- Access to the Ainscough Advantage (People Value) benefits platform
- Staff forums run 3 times a year - have your voice heard
- Job Purpose/Objectives of a Customer Support Administrator
Effective administration across three functional areas within the Business Support team; gaining efficiencies through bulk completion of standardised tasks.
Liaising with depots and providing support around all Business Support processes whilst dealing with internal and external queries and ensuring procedures and guidelines are always adhered to.
Key Responsibilities of a Customer Support Administrator
- Provide general admin support to the Business Support Team and wider Sales Team.
- Raise Customer quotations & Rental Orders.
- Use market source data to identify and add sales leads to the CRM for the sales team to qualify.
- Update and maintain the company CRM in line with process.
- Compile monthly market insight report for Exec review.
- Assist Head of Business Support in CRM data management.
- Support query investigation and resolution
- Maintain a central system to monitor crane usage and location.
- Take miscellaneous calls and advise accordingly.
- Manage multiple requests at once.
Person specification
Education/Knowledge/Experience
- Minimum GCSE or equivalent in Maths & English - Desirable
- Experience of working within a team environment in an Admin role.
- Excellent telephone manner
- Proficiency with Microsoft office (word, excel, power point)
- Knowledge of CRM tools such as Salesforce
- Knowledge and understanding of the requirements of working within a time critical service environment.
Skills/Abilities
- Proactive approach and excellent attention to detail
- IT literate - comfortable using multiple systems.
- Ability to influence and persuade and have flexibility.
- Excellent time management skills
- Organised with the ability to simplify complex issues.
- Able to communicate at all levels, both in verbal & written form.
- Achieving set targets/KPI's
- Delivering great customer service
- Reducing errors and waste
- Colleague engagement
- #J-18808-Ljbffr
Customer Support Administrator in Standish employer: CareerZen
Ainscough Crane Hire is an exceptional employer located in Standish, Greater Manchester, offering a supportive work culture that prioritises employee well-being and growth. With competitive benefits such as a bi-annual retention bonus, generous annual leave, and opportunities for professional development, employees are encouraged to thrive in their roles while contributing to a collaborative team environment. The company values employee feedback through regular staff forums, ensuring that every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Standish
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CareerZen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CareerZen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator in Standish
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CareerZen:Your cover letter is your chance to shine! Tell us why you want to work at CareerZen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CareerZen!
How to prepare for a job interview at CareerZen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
