At a Glance
- Tasks: Lead service management initiatives and improve IT service delivery across teams.
- Company: Global software distribution organisation with a focus on innovation.
- Benefits: Hybrid work model, competitive pay, and opportunities for travel.
- Other info: Opportunity to work on large-scale projects with excellent career growth potential.
- Why this job: Make a significant impact on service improvement in a dynamic environment.
- Qualifications: Expertise in ITIL 4 practices and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Hybrid must be available to travel to an office 2 days a week if necessary, and occasional travel to Europe.
Locations: London, Hampshire
Our client is a global software distribution organisation, seeking an experienced Service Management Lead/ Consultant to support a large-scale service improvement programme. This role will focus on stabilising the current IT service estate while defining and implementing a future-state service design roadmap aligned to ITIL best practices.
Responsibilities include:
- Defining, implementing, and ensuring the following:
- Service Management
- Service Definitions
- Service Ownership
- Service Accountability
- Service Monitoring
- Service Relationships
- Service Support protocols
- Service OLA/SLA and establishing suitable OKRs
- Establishing and defining suitable mechanisms for Service Transition from pre-production into production
- Defining and delivering a working Asset Management, CMDB and then a Service Catalogue
- Extending the existing Change Management/Enablement across the application and engineering teams
Key Skills Required:
- Framework Mastery: Deep understanding of ITIL 4 practices (Service Strategy, Design, and Transition).
- Process Mapping: Experience building service blueprints and analysing operational processes.
- Stakeholder Management: Ability to negotiate Service Level Agreements (SLAs) and align technical teams with corporate strategy.
Service Management Lead- Outside ir35 contract employer: Careerwise
As a global software distribution organisation, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while ensuring collaboration through regular office engagement, and our commitment to ITIL best practices provides a unique opportunity for professionals to lead impactful service improvement initiatives across Europe. Join us to be part of a forward-thinking team that values innovation and excellence in service management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Lead- Outside ir35 contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its service management practices, especially around ITIL. Be ready to discuss how your experience aligns with their needs and how you can help stabilise their IT service estate.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your achievements in service management. This will give you an edge and demonstrate your capability to define and implement effective service designs.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Service Management Lead- Outside ir35 contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with ITIL practices and service management, as this is what we’re really looking for. Don’t just list your skills; show us how they relate to the role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Management Lead role. Share specific examples of how you've successfully implemented service improvements in the past.
Showcase Your Stakeholder Management Skills:Since stakeholder management is key for this role, make sure to include examples of how you’ve negotiated SLAs or aligned teams with corporate strategies. We want to see your ability to build relationships and drive results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Careerwise
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 4 practices, especially around Service Strategy, Design, and Transition. Be ready to discuss how you've applied these principles in past roles, as this will show your depth of understanding and practical experience.
✨Showcase Your Process Mapping Skills
Prepare to talk about your experience with service blueprints and operational processes. Bring examples of how you've built or improved these in previous positions, as this will demonstrate your ability to analyse and enhance service management.
✨Stakeholder Management is Key
Think about times when you've successfully negotiated SLAs or aligned teams with corporate strategy. Be ready to share specific examples that highlight your communication and negotiation skills, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific service management challenges. Prepare some scenarios from your past experiences where you defined and implemented service ownership or accountability, as this will showcase your problem-solving abilities.
