At a Glance
- Tasks: Lead service management initiatives and improve IT service delivery across teams.
- Company: Global software distribution organisation with a focus on innovation.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for travel.
- Other info: 6-month contract with potential for career advancement.
- Why this job: Make a significant impact on service improvement in a dynamic environment.
- Qualifications: Expertise in ITIL 4 practices and strong stakeholder management skills.
The predicted salary is between 120000 - 120000 £ per year.
Outside IR35 contract
Rate - £600 a day, duration - 6 months
Hybrid: must be available to travel to an office 2 days a week if necessary, and occasional travel to Europe
Locations: London or Hampshire
Our client is a global software distribution organisation, seeking an experienced Service Management Lead/Consultant to support a large-scale service improvement programme. This role will focus on establishing the current IT service estate while defining and implementing a future-state service design roadmap aligned to ITIL best practices.
Someone who can help define, implement, and then ensure they run sufficiently the following:
- Service Management
- Service Definitions
- Service Ownership
- Service Accountability
- Service Monitoring
- Service Relationships
- Service Support protocols
- Service OLA/SLA and establishing suitable OKRs
- Help establish and define suitable mechanisms for Service Transition from pre-production into production
- Help define and deliver a working Asset Management, CMDB, and then a Service Catalogue
- Extend the existing Change Management/Enablement (used across the IT Infrastructure space) across the application and engineering teams
Key Skills Required:
- Framework Mastery: Deep understanding of ITIL 4 practices (Service Strategy, Design, and Transition).
- Process Mapping: Experience building service blueprints and analysing operational processes.
- Stakeholder Management: Ability to negotiate Service Level Agreements (SLAs) and align technical teams with corporate strategy.
- Change Management
Service Management Lead- Contract- Outside IR 35 employer: Careerwise
As a global software distribution organisation, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our London and Hampshire locations offer a hybrid working model, allowing for flexibility while also encouraging collaboration through in-office days. With competitive rates and a focus on ITIL best practices, we provide our employees with the opportunity to lead impactful service improvement programmes and advance their careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Lead- Contract- Outside IR 35
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially around ITIL practices and service management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your experience with service definitions and stakeholder management.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can give you an edge over the competition.
We think you need these skills to ace Service Management Lead- Contract- Outside IR 35
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Management Lead role. Highlight your experience with ITIL practices and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully implemented service management strategies in the past.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use bullet points to outline your experience with service definitions, SLAs, and stakeholder management. We love seeing concrete examples of your expertise.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Careerwise
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 4 practices, especially around Service Strategy, Design, and Transition. Be ready to discuss how you've applied these frameworks in past roles, as this will show your depth of knowledge and practical experience.
✨Showcase Your Process Mapping Skills
Prepare examples of service blueprints and operational processes you've built or improved. Being able to articulate your approach to process mapping will demonstrate your analytical skills and how you can contribute to the service improvement programme.
✨Stakeholder Management is Key
Think about times when you've successfully negotiated SLAs or aligned teams with corporate strategy. Be ready to share specific examples that highlight your ability to manage relationships and drive consensus among diverse stakeholders.
✨Be Ready for Change Management Scenarios
Since change management is a big part of this role, prepare to discuss your experiences in enabling change across teams. Think of challenges you've faced and how you overcame them, as well as any frameworks you used to ensure smooth transitions.
