At a Glance
- Tasks: Lead service management initiatives and improve IT service delivery across the organisation.
- Company: Global software distribution company with a focus on innovation and service excellence.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for travel.
- Other info: 6-month contract with potential for further opportunities.
- Why this job: Make a significant impact on service improvement in a dynamic, global environment.
- Qualifications: Proven experience in ITIL practices and strong stakeholder management skills.
The predicted salary is between 120000 - 120000 £ per year.
- Service Management Lead/ Consultant
- Outside IR35 contract
- Rate
- £600 a day, duration- 6 months
Hybrid : must be available to travel to an office 2 days a week if necessary and occasional travel to Europe
- Locations : London or Hampshire
- Our client is a global software distribution organisation, seeking an experienced
Service Management Lead/ Consultant to support a large-scale service improvement programme.
This role will focus on establishing the current IT service estate while defining and implementing a future-state service design roadmap aligned to ITIL best practices.
Someone who can help define, implement and then ensure they run sufficiently the following :
- Service Management
- Service Definitions
- Service Ownership
- Service Accountability
- Service Monitoring
- Service Relationships
- Service Support protocols
- Service OLA/SLA and establishing suitable OKR's
- Help establish and define suitable mechanisms for Service Transition from pre-production into production
- Help define and deliver a working Asset Management, CMDB and then a Service Catalogue
- Extend the existing Change Management/Enablement (used across the IT Infrastructure space) across the application and engineering teams
Key Skills Required
- Framework Mastery: Deep understanding of ITIL 4 practices (Service Strategy, Design, and Transition).
- Process Mapping: Experience building service blueprints and analyzing operational processes.
- Stakeholder Management: Ability to negotiate Service Level Agreements (SLAs) and align technical teams with corporate strategy.
- Change Management
- #J-18808-Ljbffr
Service Management Lead -Contract- outside ir35 employer: Careerwise Uk
Careerwise-UK is an exceptional employer that fosters a collaborative and innovative work culture, allowing employees to thrive in their roles while working flexibly from home. With a strong emphasis on professional development, the company provides ample opportunities for growth and advancement, making it an ideal place for those looking to make a meaningful impact in the field of product data and analytics.
