Field Service Engineer in Buckingham

Join VL Test Systems Ltd (VLT) as a Field Service Engineer, servicing and supporting our equipment at customer sites across the UK, including inspection, maintenance, calibration, and testing. You will also troubleshoot breakdowns, carry out repairs, and proactively advise customers and the service team to ensure optimal performance and reliability.

About us: VL Test Systems Ltd (VLT), with its UK headquarters in Buckingham, UK, is a leading supplier of high-quality commercial vehicle testing equipment. With over 60 years of experience, VLT designs, manufactures, installs, services, and calibrates equipment across the UK fleet-testing market and at all MOD sites worldwide. We offer a complete range of DVSA-approved solutions: roller brake testers, ATF test lanes, headlight beam testers, tyre inspection systems, tachograph calibration devices, and hydraulic wheel play detectors. Our combination of technical expertise and customer focus has made VLT a trusted partner in commercial vehicle fleet management.

Your role: In this role, you ensure high customer satisfaction by minimizing equipment downtime through effective service, calibration, and repair activities. You work closely with customers and internal teams, manage schedules and resources efficiently, and ensure all work is clearly documented and communicated. You also support installations, train customers, uphold safety standards, and continuously develop your technical skills.

Your key responsibilities include:

• Your primary accountability is to ensure that customers who have purchased equipment from VLT are satisfied by having limited equipment downtime.
• This role requires engineering activities to be clearly documented at each stage.
• Work with other VLT colleagues to ensure the smooth and efficient running of the company.
• Liaise with the customer regarding the activities that are required to complete the Service, Calibration or Breakdown.
• Liaise with the Service Administrators regarding any problems that may stop or slow down the Service.
• Reviewing schedules and maximizing on site attendance, whilst minimizing travel time.
• Ensuring they have the correct stock, equipment, tools, documentation and information to complete potential Services.
• Advise the Engineering Manager or Service Supervisor or Service Administrator if there are any potential issues with the Service.
• From time to time assist with installation and commissioning activities.
• Actively participate in meetings, providing information on the workload and suggestions to improve performance.
• Train customers to the full usage of their equipment.
• Report any safety issues or poorly cleaned / maintained sites send photos back to the company office.
• Actively engage in own development and training.

About you: You have experience in engineering service, calibration, maintenance, or commissioning roles, ideally within the Commercial Vehicle sector, and are willing to further develop your knowledge of Commercial Vehicle Testing and DVSA test procedures. We are looking for someone with:

• Experience in an engineering service, calibration, service, or commissioning role, preferably a background in the Commercial Vehicle sector.
• Strong numerical skills and the ability to communicate effectively in English (written and verbal).
• Proficiency in Microsoft Office.
• A motivated, dynamic, and professional attitude with a presentable appearance.
• Excellent time management and reliability.
• The ability to communicate confidently with both Directors and workshop staff.
• A clean driving licence (preferred).
• Flexibility in working hours and a proactive mindset.

What we offer: A competitive salary package, commensurate with experience, company van for business use, private healthcare for you and your family (after successful completion of the 6-month probation period), paid expenses, including an expense float, fuel card, all necessary tools provided, and a salary review after the 6-month probation period.