At a Glance
- Tasks: Build strong client relationships and support their regulatory reporting needs.
- Company: Join Delta Capita, a global leader in financial services and technology innovation.
- Benefits: Enjoy hybrid working, career progression, and a collaborative environment.
- Other info: Equal opportunity employer with a focus on diversity and inclusion.
- Why this job: Make a real impact in financial services while shaping service improvements.
- Qualifications: 4-6+ years in client relationship management within financial services.
The predicted salary is between 45000 - 60000 £ per year.
As a Customer Success Manager (CSM) within our Report Hub Team, you will own and grow relationships with key financial services clients, supporting their regulatory reporting operations and acting as a trusted advisor across support, product, and technology teams. This role combines client engagement, problem‑solving, and service improvement giving you direct exposure to complex financial ecosystems and high‑impact client interactions.
Your Responsibilities
- Client Ownership
- Primary contact for assigned clients
- Build strong relationships and understand client needs
- Act as client advocate internally
- Client Support & Escalation
- Manage complex production issues and escalations
- Coordinate with Product, Tech, and Integration teams
- Ensure timely and high-quality resolution
- Service Delivery
- Deliver service reviews and performance reporting
- Maintain accurate documentation and case oversight
- Drive proactive engagement with clients
- Continuous Improvement
- Identify service and process improvements
- Contribute to strategic initiatives and projects
- Share knowledge and drive team development
Qualifications
- Experience in client relationship management, client support, or service delivery within financial services (typically 4–6+ years)
Nice To Have
- Experience with regulatory reporting (EMIR, SFTR, MiFID)
- Understanding of data flows and system integrations
- Experience working with SaaS or platform‑based solutions
This is a permanent role based in Wrexham with hybrid working. As the selection and interview process is ongoing, please submit your application as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for UK is mandatory.
Customer Success Manager (CSM) in Wrexham employer: careersdeltacapita
Delta Capita is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong commitment to employee growth, we provide ample opportunities for professional development and agile training, ensuring our consultants thrive in their careers while enjoying a flexible hybrid working model. Join us to be part of a team that values your contributions and supports your journey in delivering impactful consulting services to leading financial institutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (CSM) in Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at careersdeltacapita. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like careersdeltacapita before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (CSM) in Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to careersdeltacapita:Your cover letter is your chance to shine! Tell us why you want to work at careersdeltacapita specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at careersdeltacapita!
How to prepare for a job interview at careersdeltacapita
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
