Director of Service Delivery (Closing Date 11/02/2026) in Newtown

Careers Wales is seeking a Director of Service Delivery to drive innovation, champion strategic transformation, and deliver sector-leading services that make a real difference to people’s lives.

In this role you would:

• Provide clear, strategic leadership and collaborate across all areas of the company
• Drive continuous business improvement and future-proof our operating models
• Represent Careers Wales nationally and beyond, building influential relationships with stakeholders
• Champion the Welsh language and lead on the Welsh Language strategy whilst contributing to Cymraeg 2050
• Oversee the delivery of our Strategic Equality Plan and foster a culture of safeguarding
• Ensure our strategies support Welsh Government aims for social inclusion and wellbeing

Welsh Language Requirements: Careers Wales is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. The ability to speak Welsh is desirable for this post. Successful candidates who are not Welsh speakers will be expected to actively work towards developing these skills.

Why Careers Wales? Careers Wales is a wholly owned subsidiary of the Welsh Government. We provide essential, all-age, independent, impartial, and bilingual careers guidance and coaching services in Wales, including the Working Wales programme. You’ll be joining a dynamic organisation at the forefront of careers guidance, working with talented colleagues to deliver innovative, impactful services. We offer a supportive environment where your ideas and leadership will help shape the future for individuals and communities across Wales.

Benefits: Attractive benefits including agile working, flexi time, 31 days annual leave, defined benefit pension scheme, and health-related cash back plan.

Ready to make a difference? Apply now to become our Director of Service Delivery and help us build a brighter future for Wales.

Please refer to the job description for further information on the role.

In order to apply you are required to complete a few questions regarding your personal details, as well as submitting a CV and covering letter. Your covering letter should detail how your qualifications, skills, qualities and experience meet the essential criteria for the role. Your covering letter must be no more than 2 pages.

Careers Wales operate anonymised recruitment and the selection panel will not see personal information while shortlisting, in line with our commitment to end bias and promote equality and diversity. Please do not include any personal details on your CV or covering letter.

Applications should be submitted by midnight on 11/02/2026. A written assessment will take place on 25/02/2026. Interviews will be held on 02/03/2026 and 03/03/2026.

At Careers Wales, we thrive on diversity and inclusion. We believe that organisations with a diverse workforce make better decisions, are more creative, stronger, and overall happier. Diversity and inclusion are transformative, contributing to the delivery of excellent public services and enabling continuous improvements for the people of Wales. We are committed to having a workforce that is representative of the citizens we serve at all job grades.

Applications in Welsh or English are welcomed. An application made in Welsh will not be treated less favourably than an application made in English. No job applicant will receive less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status, economic status, or sexual orientation. We aim to promote an environment that is free from all forms of discrimination, treating people fairly with dignity and respect.